Boutique Laboratory Unresponsive; virtually no customer service Portville, New York

Company is unresponsive.  Ticket system that they promote on their website is useless.  Will not get any results if there is a problem with your order....there will be a problem with your order.  3-month lead time on shipments.  Cannot plan your marketing or sales with their product.  Posts to your credit card at time of order, however, will ship who knows when.  No one returns your calls.  Often cannot leave message because voice mail is full.  Great product but good luck getting it.  Ingredients not always available.  May send another product, however, no one will return your call for a return remedy.  If you request it, you won't get instruction for return.  No one will return your calls.  Ticket system does nothing.  Good luck if you choose to order.  A shame because it is a good product line.