• Report: #1035631

Complaint Review: Boutique Laboratory

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  • Submitted: Mon, March 18, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Sam — Butler Pennsylvania
Boutique Laboratory
476 Highland Terrace, Portville, NY 14770 Portville, New York United States of America

Boutique Laboratory Unresponsive; virtually no customer service Portville, New York

*REBUTTAL Owner of company: Please allow us to make this right

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Company is unresponsive.  Ticket system that they promote on their website is useless.  Will not get any results if there is a problem with your order....there will be a problem with your order.  3-month lead time on shipments.  Cannot plan your marketing or sales with their product.  Posts to your credit card at time of order, however, will ship who knows when.  No one returns your calls.  Often cannot leave message because voice mail is full.  Great product but good luck getting it.  Ingredients not always available.  May send another product, however, no one will return your call for a return remedy.  If you request it, you won't get instruction for return.  No one will return your calls.  Ticket system does nothing.  Good luck if you choose to order.  A shame because it is a good product line.

This report was posted on Ripoff Report on 03/18/2013 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boutique-Laboratory/Portville-New-York-14770/Boutique-Laboratory-Unresponsive-virtually-no-customer-service-Portville-New-York-1035631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please allow us to make this right

AUTHOR: Boutique Laboratory - ()

I read your report and I do apologize if you feel you were mistreated. Please allow us the opportunity to investigate these issues with you and to resolve them. While we had some issues with our phone system back during that time, we felt we did everything possible to keep in touch with our customers via emails and other media forms during this period, obviously you must have slipped through the cracks and for that we do apologize. If you would allow us, we would like to try to make a mends with you and your company, show you that our company cares for all of its customers and puts customer satisfaction above all else. Please contact us with your order number so we may review the order and see what circumstances may have led to your unsatisfactory position.
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