- Report: #398507
Report - Rebuttal - Arbitrate
Complaint Review: Bowflex Aka Nautilus Aka HSBC
Bowflex Aka Nautilus Aka HSBCwww.bowflex.com City Of Industry, California U.S.A.
Bowflex Aka Nautilus Aka HSBC False Advertising-Re: Payment / Results DallasCity Of Industry California
*Consumer Suggestion: sherrie
*Consumer Comment: Fitness questions
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A representative of Bowflex called me in response to my online inquiry. I told him I had already purchased the system and that it would be delivered in a few days.
The system was delivered on September 8, 2008. It took me 5 hours to put it together. Although the major component instructions are relatively easy to understand, attaching some of the cables is more confusing. I requested assistance with the cable attachment but never received a response to my question.
The TV ad and the website claim that you only have to work out 20 minutes a day, three times a week, to see results. The Bowflex DVD and their TV ads claim that results can be seen in just six weeks.
I used the system three times a day, seven days a week, for the first four weeks. Although I did lose a couple of inches in my waist, an inch in my thighs, and an inch in my tricep, I did not lose any weight, and I did not see the results I was expecting after four weeks. In fact, I was gaining weight, but everyone told me "muscle weighs more than fat." I thought I must be expecting "miracles" too soon. I continued to use the system, not losing any more inches, but gaining more weight.
Then I got my first bill. Instead of the $14/month I had been promised and was expecting, the first statement was $25. I refused to pay this statement.
I called Bowflex. I actually got a live person instead of a voicemail or other machine. The man I spoke with promised to send me, in writing, information that would say my payments would be $14/month with no interest for the first 12 months. As of December 6, 2008, I have not gotten that letter or email message.
The tv and website claim that "results are guaranteed" and if I am not happy, I can return the system. The instructions that come with the system say that the system has to be returned within the first six weeks.
Because I did not get the results promised by this company, I called Bowflex to ask for an return merchandise authorization (RMA), leaving a message with my phone number. I also emailed Bowflex twice to ask for this RMA. Never got a response to any of my requests.
I got another statement that said the payment was $33/month. Worrying about my credit, I paid that statement. My second statement also said $33 was due. I haven't paid it yet.
I have received no return calls to my three requests for an RMA prior to the "within six week" period. I have not received the written promise that my payments would only be $14/month with no interest for the first 12 months.
I am not married and live alone. I live on a fixed income which is below the state and national poverty level. I do not receive food stamps because welfare says my SSDI is "too high." I cannot afford $33/month for this very expensive piece of crap.
I am still using the system. But I am still gaining weight, with no noticeable muscle. I am not losing any more inches anywhere.
I am very unhappy with this company.
Victim of bowflex
This report was posted on Ripoff Report on 12/06/2008 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bowflex-Aka-Nautilus-Aka-HSBC/City-Of-Industry-California-91716-0107/Bowflex-Aka-Nautilus-Aka-HSBC-False-Advertising-Re-Payment-Results-DallasCity-Of-Indust-398507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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