• Report: #1124503

Complaint Review: Bragada Mattress

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  • Submitted: Tue, February 18, 2014
  • Updated: Tue, February 18, 2014

  • Reported By: Laura — Durham North Carolina
Bragada Mattress
762 Highlander Point Drive #288, Floyd's Knob IN, Internet USA

Bragada Mattress The mattress is horribly uncomfortable, their advertising is blatantly false. After receipt, I contacted the company for a refund. The company has been very minimally responsive, initially trying to discourage a return by telling me I needed to keep the product for 90 days before a return would be accepted. Floyd's Knob, IN Internet

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The mattress is horribly uncomfortable, their advertising is blatantly false. After receipt, I contacted the company for a refund. The company has been very minimally responsive, initially trying to discourage a return by telling me I needed to keep the product for 90 days before a return would be accepted. When I called again I had to try several times to get a person to speak to me, authorize a return, and then assure me they had scheduled the item to be picked up. This was nearly a month ago. The pickup has been scheduled through Nonstop Delivery in Chantilly, VA. Nonstop Delivery has now failed to show up for their THIRD scheduled pickup window for the mattress. I have to keep calling back and holding on to this mattress I don't want, I still haven't received a refund, I have to keep spending more time and energy dealing with this, and I'm beyond frustrated.

 


At this point, not only do I want the mattress picked up and my money refunded, but I want an apology from the company for the horrible service I've received and the waste of my time. Additionally, I want the company to pay for return shipping. It is apparently their policy that I'm responsible for that--but their product was so misrepresented and their handling of the return has been so negligent that I believe they ought to cover it to compensate me for my time and frustration.


This report was posted on Ripoff Report on 02/18/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bragada-Mattress/internet/Bragada-Mattress-The-mattress-is-horribly-uncomfortable-their-advertising-is-blatantly-f-1124503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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