- Report: #819651
Report - Rebuttal - Arbitrate
Complaint Review: Bragada
Bragada8 Raymond Avenue Poughkeepsie, New York United States of America
Bragada Total and complete ripoff and scam. Poughkeepsie, New York
A couple of weeks later, the mattress arrived, delivered by an independent trucking and set-up company. It was cold when we received the bed and the mattress was wrinkled when they placed it on the frame. The first few nights sleep were ok, I guess, but not what I expected. After only 2 weeks, I noticed that the mattress had taken a "set" where I was sleeping and did not recover its shape even by the next bed-time.
By the end of the third week, it felt like I was sleeping in a laundry basket. The sag had increased to nearly 4 inches. I called the company. They asked me to take pictures and send it to them. I did as they asked.
Even though I had, at that point, not owned the mattress for a month, they refused to pick it up. The thing is so heavy that I could not pick it up and even if I could, what would I sleep on while they considered my claim? After they stonewalled me for a month, my back pain was so bad, I hired some local workers to remove the mattress and throw it in a dumpster I had delivered. Total elapsed time: less than 2 months.
Conclusion: Their warranty is totally worthless. I spent $3500 on the mattress and frame, (still using the frame which they do not manufacture) and put a Select Comfort mattress on that frame. Their product is totally worthless, they have no warrantee and no money-back 30, 60, or 90 day trial period. Look folks, there is a reason Tempur-Pedic costs more. They are the real deal and offer a 90 day money back trial period. I'd bet that if they offered a 90 day trial period, they would have 100% of their mattresses returned. Avoid this rip-off like the plague is my advice. Incidentally, I posted a complaint on another site at the time and the owner called me, but still did nothing. I can't believe that I had to have the thing thrown in a dumpster after less than 2 months use. Avoid, Avoid, Avoid!!!
This report was posted on Ripoff Report on 01/08/2012 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bragada/Poughkeepsie-New-York-12603/Bragada-Total-and-complete-ripoff-and-scam-Poughkeepsie-New-York-819651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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