- Report: #987213
Report - Rebuttal - Arbitrate
Complaint Review: Brain Research Labs, LLC
Brain Research Labs, LLC15820 Euclid Avenue Chino, California United States of America
Brain Research Labs, LLC BRL, Procera AVH; www.brainresearchlabs.com; Joshua Reynolds, Robert Heller, MD Won't refund money as stated. Deny receiving package back and won't refund money. Chino California
*UPDATE Employee: Response To Customer Complaint
I was shocked to be charged $179.80 in a matter of a couple of months after the first package was sent to me. I immediately called their customer service line. They were rude and very unhelpful. I told them to cancel any future billings, etc. When I received the new box, I obtained all the information to send back to the company. I sent it 2-3 day delivery from the post office. Two weeks later, the company keeps saying they "never received the package" so they will not refund the $179.80. If they did not receive the package, I would have received the package back.
Every time I have called the company, they have excuses and could care less that I don't want this product. In my opinion, this is an absolute scam. They will do whatever they can to keep your money! I will report them to the better business bureau and everywhere I can find to report this company.
This report was posted on Ripoff Report on 12/26/2012 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brain-Research-Labs-LLC/Chino-California-91708/Brain-Research-Labs-LLC-BRL-Procera-AVH-wwwbrainresearchlabscom-Joshua-Reynolds-Rob-987213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.