- Report: #987213
Report - Rebuttal - Arbitrate
Complaint Review: Brain Research Labs, LLC
Brain Research Labs, LLC15820 Euclid Avenue Chino, California United States of America
Brain Research Labs, LLC BRL, Procera AVH; www.brainresearchlabs.com; Joshua Reynolds, Robert Heller, MD Won't refund money as stated. Deny receiving package back and won't refund money. Chino California
*UPDATE Employee: Response To Customer Complaint
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I was shocked to be charged $179.80 in a matter of a couple of months after the first package was sent to me. I immediately called their customer service line. They were rude and very unhelpful. I told them to cancel any future billings, etc. When I received the new box, I obtained all the information to send back to the company. I sent it 2-3 day delivery from the post office. Two weeks later, the company keeps saying they "never received the package" so they will not refund the $179.80. If they did not receive the package, I would have received the package back.
Every time I have called the company, they have excuses and could care less that I don't want this product. In my opinion, this is an absolute scam. They will do whatever they can to keep your money! I will report them to the better business bureau and everywhere I can find to report this company.
This report was posted on Ripoff Report on 12/26/2012 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brain-Research-Labs-LLC/Chino-California-91708/Brain-Research-Labs-LLC-BRL-Procera-AVH-wwwbrainresearchlabscom-Joshua-Reynolds-Rob-987213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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