- Report: #947006
Report - Rebuttal - Arbitrate
Complaint Review: Brain Research Labs, LLC
Brain Research Labs, LLC15820, Euclid Avenue Chino,, California United States of America
Brain Research Labs, LLC Guaranteed full re-fund by phone ,prior to purchase, if tablets did not achieve results. Reneged on guarantee when I wished to return tablets due to zero results. Chino,, California
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Upon receipt of tablets, I noticed the small print on paperwork said "partial returns will be prorated". NOT what I was told when I made the purchase. I immediately called the company and spoke with a customer service rep whose name and number I kept on file. He assured me that a FULL refund would be made if tablets did not achieve desired results and he said he knew nothing about "returned product being pro-rated".
Feeling confident the company was on the up and up I started to use the product. Two months later with zero improvement to my memory or concentration, I called for a Return Authorization and was told that I would only be re-funded for unopened product! I asked for a supervisor! Supervisor said he would not stand by the information provided at purchase OR the information given to me by the customer service representative. It was all a hoax - a SCAM and I had been suckered in!
I'd paid $200 (two hundred dollars!!) for a tablets that did absolutely nothing whatsoever. Fortunately I'd not opened the 2nd bottle and do 'hope' to receive $100 re-fund which could take up to 4 weeks! Be aware ... they do not work... Procera AVH for memory improvement is a rip-off!
This report was posted on Ripoff Report on 09/26/2012 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brain-Research-Labs-LLC/Chino-California-91708/Brain-Research-Labs-LLC-Guaranteed-full-re-fund-by-phone-prior-to-purchase-if-tablets-947006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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