- Report: #512034
Report - Rebuttal - Arbitrate
Complaint Review: BrainMass.com
BrainMass.comInternet United States of America
BrainMass.com - brainmass Total Waste of money-BAD Information used! Internet
*UPDATE Employee: Response from Operations Team
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educational project, so I was googling it when the link to brainmass.com came up.
It turned out that someone in my same program had posted the very exact assignment I was working on, word for word. So the company obviously has not scruples anyway.
I had already done the assignment and was just looking to verify how good I was, so I ponied up the two or three dollars (plus an un-mentioned $1.50 "service" fee) and downloaded it.
When I read it, I was shocked to say the least. It was supposedly "answered" by a PhD candidate (from Bulgaria or somewhere!) and it was completely and totally wrong!
It was like he never actually read the words in the assignment and copied and pasted a solution out of a book. It was a simple math probability lesson, and both sections of it
were totally (and very obviously) completely wrong.
So I notified them of this. Their response:
We regret to hear that you were not satisfied with the material you recently downloaded from our Solution Library. Postings are included in the Library when the student who originally submits the question verifies with us that the responses were correct and that they were fully satisfied with what was provided. However, we are happy to offer you a promo code so that you can download free-of-charge something that is more to your liking. Please find a promo code below that will allow you to download 1 free solution from our Solution Library. Simply search the Library as usual and enter this code on the payment page.
The lesson is still there! As incorrect as always, I assume. I didn't download it again, but there is no mention of their correcting it.
So don't pay anything for this junk service. If this is how they value correct data, then I would not trust anything else printed on there.
This report was posted on Ripoff Report on 10/20/2009 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/BrainMasscom/internet/BrainMasscom-brainmass-Total-Waste-of-money-BAD-Information-used-Internet-512034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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