- Report: #446412
Report - Rebuttal - Arbitrate
Complaint Review: Brake Check
Brake Check13495 IH-10 San Antonio, Texas U.S.A.
Brake Check They damaged my perfectly good brake pads San Antonio Texas
*Author of original report: Brake Check finally saw the light after I filed a complaint with BBB
*Author of original report: Several "real" mechanics agreed with me
*Consumer Comment: Too easy
*Author of original report: Why I had my brakes checked in the first place
*Consumer Comment: Report title is confusing...
*Consumer Comment: Exactly as I expected
*Author of original report: The damage done.
*Consumer Comment: What damage?
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I then went to Brake Check for a second opionion. The tech took me outside and showed me the damage to my back brake pads. He said he didn't want to imply that the other company had done it but that the damage was recent. I told him I would have to come back later because I had an appointment. He then had me sign a waiver stating that my vehicle was unsafe to drive in its present condition.
On the way home I realized that the first company hadn't taken my brake pads off. They had just taken the tires off.
I called the corporate office the next morning and Jerry Coward, the Operations Manager, met me at Brake Check.
They took my pads off and he looked at them then said that I couldn't be sure that the other company didn't do the damage. I told him that I was positive they hadn't done it.
I asked him how could he be sure his tech's didn't do it. He said he couldn't. They didn't offer me anything. Not a discount and definitely not an apology.
San Antonio, Texas
This report was posted on Ripoff Report on 04/25/2009 04:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brake-Check/San-Antonio-Texas-78249/Brake-Check-They-damaged-my-perfectly-good-brake-pads-San-Antonio-Texas-446412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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