• Report: #347844

Complaint Review: Brakemasters

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  • Submitted: Sat, July 05, 2008
  • Updated: Mon, September 10, 2012

  • Reported By:surprise Arizona
Brakemasters
13758 w bell rd Surprise, Arizona U.S.A.

Brakemasters questionable diagnostic practices, cut my alarm wires and left my car in a traffic area Surprise Arizona

*Author of original report: rip brakemaster surprise arizona

*General Comment: not a mechanic?

*UPDATE EX-employee responds: Very honest shop

*REBUTTAL Individual responds: Never looked at the car

*Consumer Comment: Not to bust your bubble

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My car wouldn't start. I called tow service. Tow truck driver felt the problem was the corrosion on the battery so I loosened cables on the battery and washed off corrosion. Then I put cables back on battery and tightened as best I could which wasn't very tight. Car still wouldn't start. Driver gave me a jump and said the car would run off the alternator. Drove directly to Brake Masters. Told Chaz, the Manager, about jump, washing acid and removing cables. Chaz said it could be the alternator, "we'll check it".

I told him battery cables were loose, he still went ahead and had his man check it and said alternator was not charging enough. Gave me a price on alternator and battery. I told Chaz I had to go home and check my finances and l'd call him. Once I was home I called him and said I decided to take the car elsewhere and if he would please put my car in the parking lot adjacent to the work area and thanked him for his trouble and apologized for his inconvenience and I'd be right over to pick up the key and have it towed away shortly thereafter.

When I arrived at Brake Masters, my car was "parked" in the line of traffic, not in a parking space, unlocked and with the key in it. I took the key out of the car, walked in the lobby and asked Chaz why he left my car where he did. His response was "We just had to get it out of our way and the alarm to the car was going off so we just cut the wires". There was grease smeared all over the drivers side headlight. People were asking me to move my car as it was blocking traffic but I couldn't.

I was very polite with Chaz and feel he didn't need to treat me with disrespect as I am 58 yrs. old with a heart condition and dealing with this on a 110 degree day. I had it towed to another shop and was told "you can't get a good alternator reading with a dead battery". I think these guys at brakemaster in surprise az are bad actors and would never recommend them to anyone. I think they were dishonest and mean-spirited.

Old man
surprise, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/05/2008 09:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brakemasters/Surprise-Arizona-85374/Brakemasters-questionable-diagnostic-practices-cut-my-alarm-wires-and-left-my-car-in-a-tr-347844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

rip brakemaster surprise arizona

AUTHOR: Old man - (U.S.A.)

  not true i spoke to chaz and mechanic the one that looked like a pirate. i did not need a new alternator. and my car was in the middle of the parking lot lane when i got there before the second tow driver came. i did call a different tow company because the first suggested brake master. no bubbles broken no new alternator as said chaz i needed. i feel they were not only dishonest but spiteful. i kept that car one and a half yrs after that no new alternator. just replaced battery.
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#2 General Comment

not a mechanic?

AUTHOR: scott69 - (United States of America)

It depends on why the battery was dead. If the battery was in a very low state of charge due to poor electrical contacts, then you may have a situation where there was not enough voltage to make the computerized circuits which excite the alternator stator windings work properly. I found when I worked as a mechanic that low battery voltage could make computerized circuits do strange things, since an 0.1 voltage deficiency could cause a critical component of the circuit to fail. However, if you have a dead battery cell, the charging circuit will max out in order to feed the dead cell's appetite for charging current. I'm just saying that you can't say that the second guy is wrong and therefore not qualified.

The only sure way to know is to remove both the battery and the alternator from the vehicle and test them each individually and properly. Sometimes even that has its pitfalls. Once I had intermittent starting problem and I suspected the starter. I took it to a service outlet, the guy hooked it up, and said that the starter was OK. However, judging from the sound I heard, the starter was spinning too slowly. I replaced the starter and never had a problem after that.

The reason I'm here is because a BrakeMasters shop in Tucson screwed me over in a particularly reprehensible way. BM may have its fans, but they seem particularly adept at selecting their "victims", and seem to be overly aggressive in combating their critics. I'll be more than happy to share my experience with anyone whose interested.
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#3 UPDATE EX-employee responds

Very honest shop

AUTHOR: Scotman - (U.S.A.)

I worked for brakemasters for 6 yrs as a floating manager and chaz in surprise is always polite and is the most honest guy i know. He does not fix anything without asking customer. tHEY DO QUALITY WORK AND IF YOU ASK ANY OF HIS CUSTOMERS IN LOBBY. As for yo stop feeling bad for your self . I f it was so hot out why did you go out???
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#4 REBUTTAL Individual responds

Never looked at the car

AUTHOR: Chaz - (U.S.A.)

My name is Chaz, I am and have been the manager of the Surprise Brake Masters for the last six years. The car in question was never looked at, and was in the same place and condition as when the customers tow truck driver left it, in the isle way. It is unfortunate that you have the ability to talk negative about one of the only honest shops in Surprise..................
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#5 Consumer Comment

Not to bust your bubble

AUTHOR: Joe - (U.S.A.)

Not to bust your bubble, but the 2nd mechanic you went to that said that you cant check a alternator with a dead battery is not a mechanic. If you jump the car and the vehicle is running you most certainly can check the output of an alternator. I seriously doubt that he pushed your car into a busy street with traffic and left it there. Bottom line is you didnt like his diagnonis and price and you brought it elsewhere to save a dollar. It sounds like the 2nd guy you brought it to will be on the rippedoffreport as well when he doesnt diagnos it properly.
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