• Report: #400949

Complaint Review: Branch Brook Pools

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  • Submitted: Sat, December 13, 2008
  • Updated: Sat, December 13, 2008

  • Reported By:NEPTUNE New Jersey
Branch Brook Pools
Route 88 Brick, New Jersey U.S.A.

Branch Brook Pools Namco rip off Brick New Jersey

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I purchased a "Pool Co" filter from the Brick store the end of the 2006. It was supposed to be guaranteed, etc. The beginning of 2008 I needed parts for this filter. I was not even trying to get them covered under the guarantee.

When I went to the parts department, with my receipt in hand, I was told by the parts manager that this filter was discontinued by Branch Brook 10 years ago. First, it was represented to me to be a current model. 2nd I have not even owned the pool for 10 years (I bought my house in 2000) When I complained to the manager that I wa given a discontinued product, his answer was basically "too bad."

I was unable to get parts anywhere for this filter and finally had to purchase another filter from another supplier. I would be very happy to see branchbrook pools go out of business and since they are not the "only game" in town, I will not deal with them in the future.

Donald
NEPTUNE, New Jersey
U.S.A.

This report was posted on Ripoff Report on 12/13/2008 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Branch-Brook-Pools/Brick-New-Jersey/Branch-Brook-Pools-Namco-rip-off-Brick-New-Jersey-400949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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