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  • Report: #977874

Complaint Review: BrandOptimal, llc. Richard Linden

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  • Submitted: Tue, December 04, 2012
  • Updated: Wed, January 09, 2013

  • Reported By: Anonymous — Irvine California United States of America
BrandOptimal, llc. Richard Linden
Internet United States of America

BrandOptimal, llc. Richard Linden Complete RIPOFF Scam Artist horrible company Internet

*REBUTTAL Owner of company: Michael Setterington, Rip off artist

*Author of original report: Richard just stop with the Craigslist SCAMS

*REBUTTAL Owner of company: Another unfortunate retaliation from scam artist Michael Setterington / Michael Shane

*Author of original report: Here is an email from Richards current customer

*REBUTTAL Owner of company: Michael Setteringtons Unfortunate Retaliation to avoid paying his bill

*REBUTTAL Individual responds: All work was completed as promised and as stated on the invoice

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Where to start with this company/person. My first mistake was finding him on Craigslist. Second was hiring him to do work on my website. Had an hour 1/2 conversation on the phone before he started the project "sold" me on why he would be the best for the job and it was the worst experience I have ever encountered with a company. I paid him half to start the job, he told me it would be done in 5-8 days, well 30 days later it's still not complete. The invoice that was created that he references to that he says is complete well lol it's not. Then he had his buddy call me to act like his attorney to scare me didn't do much help either. Don't hire anyone off craigslist for any kind on website design. Now I need to spend extra money to fix and complete the things he said is done. Richard Linden AKA BrandOptimal is a complete waste of time and money. 

This report was posted on Ripoff Report on 12/04/2012 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/BrandOptimal-llc-Richard-Linden/internet/BrandOptimal-llc-Richard-Linden-Complete-RIPOFF-Scam-Artist-horrible-company-Interne-977874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 0Consumer 4Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Michael Setterington, Rip off artist

AUTHOR: Anonymous - ()

All, I would like to apologize for the unprofessional string above... At BrandOptimal we carry our self with a certain level of professionalism and pride ourselves on staying above this type of behavior.

That being said... After having the opportunity to speak with other that have done business with Michael Setterington I have confirmed my own suspicions, he is a compulsive and pathological liar, and it appears we are not the only business he has scammed. The picture above is in fact of Michael Setterington or the Bank of England, just as the email he sent to his mother notifying her of his financial problems did in fact come from his email address; the same email account he had used during our course of business with him. Due to these recent findings and Michaels inability to tell the truth, we will no longer partake in this online rebuttals. 

You may also reach out to us directly should you have any questions!

Best Regards,

- Richard Linden, MBA, Ph.D, and Small Business Owner that Michael Scammed!
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#2 Author of original report

Richard just stop with the Craigslist SCAMS

AUTHOR: Anonymous - ()

As we can all see including the client that emailed me, everything from posting a pic of someone else to saying there was an email to a mother is all LIES and it confirms this by your customer emailing me and we talk for about 30 minutes on the phone by her telling me YOU ARE A SCAM!!!
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#3 REBUTTAL Owner of company

Another unfortunate retaliation from scam artist Michael Setterington / Michael Shane

AUTHOR: Anonymous - ()

This scam artist Michael S**** of huntington beach aka michael s**** hired my firm to fix his site. Once completed he came up with every excuse in the book to not pay because he was having financial problems; he even had to ask his mother to borrow money for a plane ticket. I guess his sex toy business isn't going to well!  

Sadly... Now that he has been exposed he continues to use this forum with abuse and false defamation of character. 

This is just getting ridiculous!
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#4 Author of original report

Here is an email from Richards current customer

AUTHOR: Anonymous - ()

Hey Mike,Totally understand!I just wanted to see if you would even respond and if this was really your email.

I have hired BrandOptimal to do our website before even the holidays, beginning of December.We sell swimwear and the whole purpose was to get the site up and running by April.

Of course - I have seen ONE thing done. Something that took them30 minutes. I know this because my graphic designer is in the middle of this whole thing as well. She was to do the graphics and they were to do the developing. They are blaming everything on her, saying they don't have graphics..bla bla bla.But little do they know, her and I skype every single day (she lives in NC and is my best friend)and she has been constantly working on everything she was supposed to.

Richard Linden will answer my emails saying "I will get this done in the morning first thing" and then a week later and nothing is being updated.

I guess what I'm trying to find out is - did anything get resolved? or how did you go about it?I am going to update my attorney today (he has been following this whole thing)and see what he says. They have $4k of my money and I have seen ONE thing like I said..that probably took them 30 minutes to upload onto some 30$ template.

Any words would be helpful! Please!Did you get anything resolved with them?If not, and you want your money back as well, would you even want to deal with going to court and being a witness? Either way, we can use your claim online to show the judge, but it would be really helpful to know what the end result of your whole situation was!
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#5 REBUTTAL Owner of company

Michael Setteringtons Unfortunate Retaliation to avoid paying his bill

AUTHOR: Anonymous - ()

Our firm would like to bring to the publics attention that the above report is 100% false and was only filed to retaliate against the original report we filed on Michael Setterington for non payment a few weeks prior. Please use the following link to view original report filed by brandoptimal against michael setterington and theluvloft for non-payment.

http://www.ripoffreport.com/yourluvloft-com/customer/huntington-beach-california-30c29.htmhttp://www.ripoffreport.com/yourluvloft-com/customer/huntington-beach-california-30c29.htm

If anyone has any questions regarding this issue, please feel free to contact us directly!

~ BrandOptimal Orange County Website deign and Online Marketing Experts.

   855.639.8444
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#6 REBUTTAL Individual responds

All work was completed as promised and as stated on the invoice

AUTHOR: Anonymous - (United States of America)

All work was completed as described in the original invoice. Brandoptimal is one of the most reputable website development and online marketing firms in Orange County, feel free to check other feedback forums. Unfortunately shortly after Michael Setterington gave us every excuse in the book as to why he didn't want to pay... he accidentally cc'd me on an email to his family telling them he is having financial problems. 

Michael Setterington <michaelshane05@yahoo.com>11/16/12to 

Sharon, meI know it's right around the corner Taylor Marie asked if she could come out here, I checked the airline ticket I can afford it but not all at once, I can pay like a $100.00 a week maybe a little more depends but I can pay for it just need some help up front. I just thought with all the nonsense going on back there with her mom and Kenny getting a divorce it would be good for her to get away.  

***Our response to him***

Richard Linden <richard@brandoptimal.com>11/16/12to Michael

Now we understand why you didn't want to pay for your website. Based on the email below you are having financial problems. Hope things make a turn for the better.
- Richard


If anyone has any questions regarding this incident... feel free to contact BrandOptimal directly.

855.639.8444

- Richard
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