- Report: #1021652
Report - Rebuttal - Arbitrate
Complaint Review: Brandefined | Ripoff Report Verified™ …businesses you can trust. Brandefined clients receive complex, customized approach to branding from team who consistently borrows strategies from large brands, adapts strategies to fit financial needs of small businesses all over the world. Brandefined one of top ad agencies assisting small businesses to create and understand branding.
BrandefinedInternet United States of America
Brandefined REVIEW: Brandefined dedicated to total customer satisfaction. Brandefined takes holistic approach to building brand from ground up.
*UPDATE: Brandefined pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, assuring complete satisfaction, confidence when doing business with a member business. Brandefined recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Brandefined for its commitment to excellence in customer service.
Ripoff Report’s discussions with Brandefined have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Brandefined listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Brandefined’s principal, Mr. Mike Clancy, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
Another top executive, CEO Ronald Way told us that Mr. Clancy's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care”. Brandefined's Ronald Way says this, "We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you’ll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world.’’
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, “Brandefined truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Michael Clancy during an on-site inspection held by a third party verification company with no biases toward Brandefined.
Brandefined is a company specializing in providing bid brand strategies for small businesses. “We are an ad agency. We call over 4,000 people a day to see if we can help them get more clients,” explains Michael Clancy, a representative of the company. Leads are acquired from a third party and then get sourced internally for Brandefined’s purposes. In regards to the typical customer experience, Mr. Clancy explains, “They will get a good one. The prospect client will be given an education prior to any sales pitch. We changed our sales model from cold calls to set appointments then the webinar.”
Brandefined Customer Support & Complaint Resolution
At times, customers may not feel satisfied with the product or services they’ve received. However, Mr. Clancy states that they have not had many complaints. “Those who worked here before and may have lied to the clients are no longer here. We sell advertising, we cannot control the outcome of that, meaning we can’t guarantee any certain amount of increased business to the client,” he explains. He goes on to state that some clients complain that they paid Brandefined for advertising, but didn’t get as much business as they were expecting. However, he states that they paid for advertising, and that’s what they got – advertising on social media that they did not have before. After a complaint is resolved, Mr. Clancy states that his team will follow-up with the customer via phone call.
During the sales process, customers are expected to remit payment at the point of sale, and then Brandefined provides their service once payment is received. Mr. Clancy feels that, from his perspective, they do not pressure their clients into purchasing advertising. He states that Brandefined has an ‘A’ rating with the Better Business Bureau, is a Facebook studio edge partner, and a Google certified partner.
Although Mr. Clancy insists that changes they have implemented have little to do with Ripoff Report, there have been changes made internally to Brandefined’s procedures. “We now show a 30-minute webinar to clients before they purchase our services. Our team has a script they must read and if they say things that are not true, they get fired,” he explains.
Mr. Clancy recognizes the transparency that working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program can provide. “I think a lot of companies say they are transparent but are not,” he states.
Brandefined / Statement from the CEO Ronald Way
"We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you’ll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.”
Brandefined's team have expressed that they feel very confident doing their job.
Brandefined takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Brandefined provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Way is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.”
Ripoff Report was pleased to learn that Brandefined's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BRANDEFINED
Brandefined recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr.Way and Mr.Clancy, Ripoff Report is convinced that Brandefined is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Brandefined They repeatedly call and harass to solicit business after I have asked them to cease and reported them. I have no previous experience with this company but I think they found my name on Facebook so th InternetThey keep calling me after I have asked them to stop calling me. They are telemarketers and they won't stop. I have no relationship with this company whatsoever. This is harassment. I have reported them to the Do Not Call Registry numerous times for these violations. This is insane.
This report was posted on Ripoff Report on 02/28/2013 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brandefined/internet/Brandefined-They-repeatedly-call-and-harass-to-solicit-business-after-I-have-asked-them-t-1021652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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