• Report: #1037380

Complaint Review: Brandsmart

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  • Submitted: Sat, March 23, 2013
  • Updated: Tue, March 26, 2013

  • Reported By: palexan5 — smyrna Georgia
Brandsmart
South of Chastain Road I-75 Exit 271 on Busbee Dr kennesaw, Georgia United States of America

Brandsmart RAC Acceptance Horrible and Rediculous Process!! Do not own up to their Mission statement kennesaw, Georgia

*UPDATE Employee: Hi I work at RAC

*Consumer Comment: You have got to get a better attitude.

*Consumer Comment: You have got to get a better attitude.

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I purchase a LG Silver washer (model# WT5101H) and dryer set in Feb. 2012 from Brandsmart financed through RAC Acceptance.

However, 3 weeks ago, my washer started shaking excessively. 3 error codes appeared UL, UE and Ue. I called RAC they told me to call the manufacturer (LG). If LG could not fix it, LG will need to send Brandsmart a recall certificate or a report showing they came to my house.

Well...this did not go well. I called LG they sent 2 techs out for free. The first tech was from Xfinity Solutions which updated the software but washer is still shaking and error stays on the majority of the cycle. 2nd Tech was an LG technician he came to update the software not knowing it was already updated, after I told him. He was noy prepared and did not know what to do. He ran different cuvles on my washer and advised the error code will continue to show until the drum levels. [continued below]....
..... Once it levels it will then disappear.

Well...that didnt work either. I called LG back...the advised they can send amother Tech but I will have to pay for it. I simply told them yo shove it.

I called Brandsmart and RAC Acceptance raising hell. Brandmart kept giving me the run arounds and RAC advised they will come to pick it up and if they service dept could not fix it they will give me a new washer. My isdue is if LG Techs can fix their own what make your technicians sooo...special? Why do you all have remove the product to fix it?

Brandsmart management refused to talk to me in person and on the phone. RAC stated they couldnt fo anything unless they receive something from LG stating the washer could be fixed. Ive been without a washer for slmost 3 weeks with no replacement Only the recalled washer. Poor Poor process and customer service. PLEAS HELP!!


This report was posted on Ripoff Report on 03/23/2013 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brandsmart/kennesaw-Georgia-30144/Brandsmart-RAC-Acceptance-Horrible-and-Rediculous-Process-Do-not-own-up-to-their-Mission-1037380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hi I work at RAC

AUTHOR: JanaReed - ()

Hi I work at RAC and I regret to hear about the problems youve been having with your washer. Wed be happy to speak to your further about this issue and try to get this fixed. Please give us a call at 1-800-422-8186 and well see what we can do. Thanks!
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#2 Consumer Comment

You have got to get a better attitude.

AUTHOR: Inspector - ()

They (RAC) offered to pick it up and possibly fix it or replace it for free and what did you say.

"My isdue (sic) is if LG Techs can fix their own what makes your technicians soooo...special? Why do you all have to remove the product to fix it?" 

Seems to me like you want it your way or nothing.  Well you got nothing.  Maybe they have better diagnostic equipment at the shop and didn't or can't bring it.  Mext time let them take it and get a receipt.  The so called LG Techs do not work directly for LG but are contracted like most technicians these days.  Lord knows I am not a fan of any kind of rent a center or rent to own business with their mafia tactics of collection and extremely high interest rates but, you picked them and when they offered help you shut the door.  Enjoy your broken washer.
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#3 Consumer Comment

You have got to get a better attitude.

AUTHOR: Inspector - ()

They (RAC) offered to pick it up and possibly fix it or replace it for free and what did you say.

"My issue (sic) is if LG Techs can fix their own what makes your technicians soooo...special? Why do you all have to remove the product to fix it?" 

Seems to me like you want it your way or nothing.  Well you got nothing.  Maybe they have better diagnostic equipment at the shop and didn't or can't bring it.  Mext time let them take it and get a receipt.  The so called LG Techs do not work directly for LG but are contracted like most technicians these days.  Lord knows I am not a fan of any kind of rent a center or rent to own business with their mafia tactics of collection and extremely high interest rates but, you picked them and when they offered help you shut the door.  Enjoy your broken washer.
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