- Report: #1093537
Report - Rebuttal - Arbitrate
Complaint Review: Brazil Body Now
Brazil Body Now21828 Lassen St Unit G Chatsworth, California USA
Brazil Body Now Katia Luna You can't reach anyone to return or report problem Chatsworth California
*Author of original report: Revising my original complaint because I eventually heard from the company and I did receive a refund.
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I think this is a scam. I had a feeling that something was up because there were only RAVE reviews on the Internet. I could not find one unfavorable review. There are no reports on RipOff Report either. Some websites with the rave reviews that I checked also had direct links to purchase the program, too. That should have been a clue but I believed the hype. Also, you can never reach anyone by phone to place an order. You can only order by Internet. I placed the order for Brazil Body Now and received the DVDs quickly, but the program is not as what was promised. I read that there were short workouts and actually the workouts are pretty long. They also promised that it would not be boring and I found it very tedious to try to learn the steps with the instructors’ very heavy Brazilian accent. I got so frustrated with it all that after spending 1.5 hours trying to learn the steps and do the workout I decided that the program was not for me. It is a workout based on the Samba, and the instructor is a Samba champion.
The scam part is that there is no way to contact the company if you have a problem or want to return the product. They say they have customer service from 9:00 am until 4:00 pm Pacific time - Monday - Friday. I phoned this morning and a recording said I could leave a message and they would call me back in 30 minutes, and they never did. After waiting for a call back I called again to wait for a live rep. After waiting 3 minutes, they automatically put me through to the same voice mail where I left a message before. I emailed the company and no one ever replied. They obviously don't want you to return the product.
I used Discover to purchase and I phoned them to report possible fraud. They have a guaranteed returns policy and I will fill out a claim and send Brazil Body Now to Discover and they will deal with the company.
I honestly don't know how a company gets away with erasing every bad review from the Internet, makes it impossible to contact them, and makes it impossible to return a product when they promise that you can.
Do yourself a favor and don't buy this product unless you are will to lose the money for it.
This report was posted on Ripoff Report on 10/21/2013 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brazil-Body-Now/Chatsworth-California-91311/Brazil-Body-Now-Katia-Luna-You-cant-reach-anyone-to-return-or-report-problem-Chatsworth-1093537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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