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  • Report: #1000064

Complaint Review: Brazzers

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  • Submitted: Sun, January 20, 2013
  • Updated: Sun, January 20, 2013

  • Reported By: yallayalla — ua Utah United Arab Emirates
Brazzers
Internet United States of America

Brazzers stoled money Internet

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guys don't get fooled and subscribe to that fake website



I was fool and subscribed for the free 2 days trial,

Pictures and movies seems interested and extreme hot

And you can see the sentence which say that you can cancel with no charges at all during your trial period



But once you put your credit card details and you confirm your subscription ( 2 days free trial)

Youll get disappointed of type of movies and limit access (you can watch 1 movie only)

So immediately Ive canceled my subscription and received an email from them confirming that



2 days later Ive received an sms from my bank stating that a purchase of 30$ were made via that website



So Ive sent brazzers an email and found the below reply:

Start from the buttom:



Dear Member,

Thank you for contacting us. I actually see that you are being billed through another billing company called EPOCH. If you would like to have the time transfered over you will have to enquire with them.

1-800-893-8871

https://epoch.com/en/index.html

Please feel free to contact us if you have any additional questions.

Regards,

Keegan (ext 1134)

Billing support

1877-264-4302



________________________________________

-----Original Message-----

From: XXXX

Sent: Sunday, January 20, 2013 9:28:56 AM

To: brazzersbilling@probiller.com

Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)



HI Krsytal



i've no idea how i got to that reel brazzers, ( never opened that website)

Subscription was made on for your website



but anyway if i cant escape that charges, i prefer to get transferred to brazzers instead of brazzers reel





________________________________________

Date: Sun, 20 Jan 2013 09:23:37 -0500

From: Brazzersbilling@probiller.com

To: XXXXX@hotmail.com

Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)



Dear Member,

Thank you for contacting us, your accounts have been cancelled as per your request. No further charges will follow. I am showing that brazzers billed only for the trial but the add on account to brazzersreel upgraded and billed for one month access. If you wish, I can transfer the access to brazzers instead of brazzersreel.

If you wish to reactivate, I can offer you our following exclusive VIP rates:



1 Website

19.94 For 1 Month

39.94 For 3 Months (13/Month)

59.94 For 6 Months (10/Month)

89.94 For 12 Months (7/Month)

149.94 For 24 Months (6/Month)

499.94 Lifetime

2 Websites

59.94 For 3 Months (10/Month Each)

149.94 For 12 Months (6/Month Each)

LifeTime Add-On Membership only 69.94

When you have an active account to Brazzers, Mofos, Twistys, Babes or Wicked, you can add a second membership that will never expire as long as your first membership is active. For only 69.94! Available for Brazzers, Mofos, Twistys, Babes and Wicked



Brazzers.com***Mofos.com***Twistys.com***Wicked.com***Babes.com***Moviebox.com***And More!!!

Kind Regards,

Krystal

Billing Support

Extension 1040

1-877-237-4215





Dear Member,



Thank you for contacting us.



Here is what happened: When you signed up to the trial membership to Brazzers, there was a secondary offer for a trial membership to a website called Brazzers Reel. This was presented in the form of a pre-selected checkbox. If left checked, and if the transaction is processed, the offer is accepted. Now if the trial membership is not cancelled separately during the trial period it converts to a full membership with a recurring charge of 29.97 every 30 days for Brazzers
Reel.



Your membership was cancelled. You will have access to your account until 2013-02-19. No further charges will follow.



If you ever want to re-activate your account, you do qualify for a special rate for returning members:



19.94/1 month

39.94/3 months (13.00/m)

59.94/6 months (10.00/m)

89.94/12 months (7.00/m)

149.94/24 months (6.00/m)

499.94/10 years (4.00/m)



If you ever want to renew at these special rates, give us a call at 1-877-237-4215 and ask for Donovan, ext1026, or chat with us and ask to be transferred to me and I will make sure to serve you.



________________________________________



-----Original Message-----

From: XXXXXX

Sent: Sunday, January 20, 2013 9:15:37 AM

To: brazzersbilling@probiller.com

Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)





Hi Matthew



last 6 digit are as follow: XXXXXX

User ID: Yallayalla

confirmation email below:



Cancellation Confirmation: 1511223073?





***************** CANCELLATION RECEIPT ********************

This message is to confirm your membership cancellation.

Your membership has been removed from our billing database

and you will no longer be billed for the following product:



Site: www.brazzersnetwork.com

Member ID: 1511223073

Last Charge and Date: AED 3.93 on 2013-01-17



Your membership to the website will continue until the end of the term you have purchased, but you will no longer be billed for your subscription. We appreciate the opportunity to help you.

Thank you for using our online cancellation service!

Let our highly trained billing support staff help you.



Contact us



Phone Billing Support

Toll Free: 1-(800)-893-8871

Int. Tel.: 1-(310)-664-5810



Email Billing Support

Billing@epoch.com



Skype

Toll Free: 1-(800)-893-8871





________________________________________

Date: Sun, 20 Jan 2013 09:11:27 -0500

From: Brazzersbilling@probiller.com

To: XXXXXX@hotmail.com

Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)



Dear member,



I was not able to locate the account. Please reply to this email with the following information: Last 6 digits of credit card on file, email address linked to account, log in name, member Id.



Sincerely,



Matthew

Billing Support



________________________________________

-----Original Message-----

From: yallayalla

Sent: Sunday, January 20, 2013 8:59:30 AM

To: billing@brazzers.com

Subject: brazzerssupport.com - :extra charges





hi

I've subscribed for a 2 days trial, and canceled during the first 5 minutes as it didn't meet my expectation at all.even that i've received a cancelation confirmation in same day, i've been charged after 2 days an amount of 30 Dollars.please advise,

Note : that even that you've already charged me a full month, Im still at the trial account

This report was posted on Ripoff Report on 01/20/2013 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brazzers/internet/Brazzers-stoled-money-Internet-1000064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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