• Report: #875997

Complaint Review: Brent Dugas Catering

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  • Submitted: Mon, April 30, 2012
  • Updated: Mon, April 30, 2012

  • Reported By: cbb002 — New Iberia Louisiana United States of America
Brent Dugas Catering
5103 Creighton Dr New Iberia, Louisiana United States of America

Brent Dugas Catering No product, No refund, No credit! New Iberia, Louisiana

*Consumer Comment: A couple comments

*Consumer Comment: Question

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Brent Dugas Catering offers lunches for my daughters preschool at Highland Baptist. I have always paid $3.25 for her to have a hot lunch every day. There has been a few days were I have kept my daughter home from school unexpectedly and I understand that I lose the money that I paid for her lunch. However, one day in March the school closed one whole day for rain. Not by my choice the school closed. I had already prepaid her lunch. It was not offered that we could go to the school that day and pick up a lunch for her, nor was a refund offered. I only asked that I could have the $3.25 from that one day credited for another lunch.

However, Brent refused to give me any kind of credit stating he was out of the money because he purchased food in advance. So he is suggesting that he threw away massive amounts of food because the school was closed one day. I find that rather unlikely that it was not used in some other way. I am getting really tired of just being expected to pay and lose money without complaining about it. I do not have an endless cash flow and in my book what he is doing is theft. Taking money without providing a product or even a credit.

I find it horribly odd that he is working at a Christian School because this is not very Christian. I own a business too and I understand some things are beyond your control but many times in my business I have had to eat the cost of something just to do the right thing by the customer. I am very disappointed in Brent Dugas Catering and will never again write them a check for anything. Also, since they do provide services for parties and events I will be sure to let everyone I know that they don't care about people only money!


This report was posted on Ripoff Report on 04/30/2012 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brent-Dugas-Catering/New-Iberia-Louisiana-70560/Brent-Dugas-Catering-No-product-No-refund-No-credit-New-Iberia-Louisiana-875997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A couple comments

AUTHOR: Ramjet - (U.S.A.)

I don't know for sure of course, but most catering companies are not gigantic corporations with unlimited cash.  I also expect that his cost in not insignificant, maybe this is not the only class lunches he would lose? At one time I worked for IBM and they could have easily absorbed this amount although they probably would have just adhered to whatever written agreement was in place.

What does the school say about the situation? 

The school or you or someone must have a contract or some kind of arrangement with this company and this is probably not the first (or the last) time the school has closed unexpectedly, if so what is the written policy for these situations?

By the way, christian has nothing to do with it, it's just business and besides, some of the most immoral companies I've dealt with claimed to be "christian", whatever that is.

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#2 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

Not by my choice the school closed.
- And it wasn't by the caterer's choice either.  So, if the school closed unexpectedly, why not try to get the school to credit you the $3.25?

Oh and as for you not believing that he could not have used the food in some other way. In what other way would you want him to use it?  I am sure you would be the first to complain if you found out you got "day old" food.

As a business person I am sure you are willing to eat(no pun intended) the cost of YOUR mistake.  But if it is not your fault I am also sure that you would be a lot less willing to "help" the customer after a while.
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