Brian Butler & Associates Lisa Randell, Carolyn Fuentes & Sarah (no last name given) None responsive returning telephone calls or emails. I paid them to help with my loan modification. Sayerville New York

My process began in June 2013.  I paid them a total of $2600.00 with no action on there part.  I submitted all documentation that I was asked to submit.  I have made several attempts to speak with Lisa, left messages and sent emails.   

I received a letter from Chase in January that my loan modification was denied, when I tried to reach out to Lisa, I never received a returend tetelephone call.  On the day that she finally called me back, it was January 17, 2014 at which time I told her that I counl not talk, because I had just lost my mother. 

Lisa did email me in the beginning of February,  gor me to reach out to her, which I did and still no response from Lisa, Carolyn or Sarah.   Then I received a letter from the Client Relations Department, saying that they had made attempts to contact me and I did not response.  I have only been trying to get an answer from them since last year, right after they took there last payment out of my account.

I resent the last documents along with the last email that I received from them requesting information, and that was back iin October.   I tried to contact them when I received the letter from Chase,  and no one would get back to me.  Each time I sent an email, I sent it it to Lisa,  Carolyn and also Sarah.

I finally spoke with Lisa on Friday,  because I said that if she is not available then I need to speak  to someone else.  Was I satisfied with her response, no I was not.  She claims thah she did all she could, but she will resubmit to Chase and see what happens. 

My problem is that for them to be in the field similar to customer services,  they do a poor job of returning calls or responding to emails.   But they make sure that they take your money on time.

I would like for some thing to be done to correct my situation, with all the programs out there under the federal government and then to be told that I dont meet the requirements for any program to save my home.