On October 5, 2012, Rolling Suds power-washed our home and in the process caused $1175 damage to the generator transfer switch unit. Due to significant amount of water inside this box, the electrician who installed the unit believes that inappropriate amount of pressure was used near and possibly on the unit. Since the transfer switch box is weather-resistant, not pressure-washer proof, precautions should have been by taken by avoiding this area or by covering this unit to prevent damage. This has not been done by the Rolling Suds crew.
When I contacted the owner, Brian Wendling, to explain what happened, there was no apology from him. In addition, in a very intimidating manner, he proceeded to tell me that it was not his fault because there was no seal on the unit and I should collect from the electrician who installed the unit over a year and a half ago. After not hearing from him for two days, I e-mailed him to set up a time when he could come to see the damage and possibly reach a fair resolution to this problem. He responded that he and his electrician were on my premises Sunday morning when I was not home and concluded that no restitution should be coming from him. I found his lack of sensitivity and his attitude unsettling. In addition, I find the fact that he was on my premises without my presence or permission very unprofessional.
Back and forth e-mailing continued for two months. I paid out-of-pocket for the replacement of the unit. I also proceeded to issue a complaint to BBB and alert them that he has their logo on his home page that says that he is an accredited member. According to BBB, his accreditation has been suspended due to unresolved complaints. A credible effort has been made by BBB to resolve this complaint, however, Wendling insisted on a complete "retraction" of anything negative I reported about his company. I refused to "retract" and this fiasco ended up in small claims court.
This issue was finally resolved in December in the small claims court, unfortunately not in my favor. The reason for my loss was not provided and my subsequent request for a reason was denied. I can only assume that the loss was due to the lack of permit for the initial installation of the generator. I did, however, get a permit for the newly installed transfer switch unit and it passed UL inspection. I assume that it was more important to the judge that I failed to get a permit than the fact that damage occured in the first place because proper precautions were not taken.
Throughout the court hearing, Wendling insisted that his crew did nothing wrong. I would have liked to question the man who actually did the damage, but unfortunately, he was not present at the hearing. When I asked why precautions that are listed in numerous on-line sites were not taken, Wendling comments were that those are for do-it-yourself homeowners, not for "professionals" like him. Apparently, Wendling and his crew must own some "magic wands" that can do no wrong around electrical components. Subsequently, I have talked to a number of power washing companies and they said that if incorrect high-pressure is used around or on the unit, it could even rip off the seal. Since there was a substantial amount of water inside the unit, there is no doubt that appropriate pressure was not used and could have broken off the seal that Wendling says was never there.
Two weeks after the court decision, Wendling e-mailed me demanding immediate payment of $500 for his "service" or "he will take me to court" and insisted that I "retract" all negative comments made to BBB. Obviously, he feels vindicated because of the court decision. I decided to pay him, but I will never "retract" anything that I said in any correspondence nor has he been vindicated by me. He is an unsensitive businessman who does not have customer satisfaction on his agenda even though he advertises that he does. Any reputable businessman would have negated the service charge and would have apologized for the highly unpleasant and stressful experience.