- Report: #918294
Complaint Review: Brian at NTB McKnight Sq. Pittsburgh,Pa. 15237
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Brian at NTB McKnight Sq. Pittsburgh,Pa. 15237 8050 McKnight Rd.
Pittsburgh, Pennsylvania United States of America |
|
Brian at NTB McKnight Sq. Pittsburgh,Pa. 15237 Scam artist at work. Lazy crew in the shop. Total nightmare.Unethical - screaming at me on phone Pittsburgh, Pennsylvania
*Consumer Suggestion: Not Too Surprised
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I purchased a three year alignment at NTB, and only used it one time. I went back yesterday, to have the front end of my vehicle aligned. Brian went out to check my vehicle, came back in an said my tires were dry rotted. I took pictures of the tires and sent to my son, who has worked on cars for 25 years, and worked for NTB at one time, years ago. I also am a CDL driver, and pay attn. to tires. No tire problems. So, told him I'll deal with tires later. Just do the front end alignment.
Brian told me it would take 2 to 2 and 1/2 hours, and to come back, or he'd call me on my cell phone when the car was ready. So after 2 hours, he calls to tell me that the front end can't be aligned, because my bearings are bad, and there's a lot of play in the front end. Something else I never noticed. So, he says in order to do the alignment, he'd have to repair the bearings, and would cut me a break on the labor charges, and that this would all come to $599.00. I told him to forget it.
Brian said one of the mechanics would bring the car out to me. So, after waiting while no one bothered to get the car to me, I went and got the car myself. There were about ten people in the service area doing absolutely Nothing.
I got my car and left, and called NTB, and asked to speak to Brian, who got on the phone, and as I began to state my case, he screamed at me, and refused to let me finish a sentence. How is it possible to be that rude to a customer? I said that the 3 three front end alignment was the most expensive front end alignment I ever had, as it was only 1 front end alignment, as I won't go back there.
Well, I took the car to my son, and he checked everything. Tires were fine, and absolutely nothing whatsoever wrong with the front end of my taurus.
My son went with me to NTB in Monaca, Beaver County. Same company, mind you. They were very professional, did a 14 point service check, and all they found was my oil was low. They rotated the tires, and did the front end alignment.
Bottom line, is Brian was looking to scam me, and I don't appreciate how he screamed at me. His whole staff there are a bunch of lazy bums.
Brian told me it would take 2 to 2 and 1/2 hours, and to come back, or he'd call me on my cell phone when the car was ready. So after 2 hours, he calls to tell me that the front end can't be aligned, because my bearings are bad, and there's a lot of play in the front end. Something else I never noticed. So, he says in order to do the alignment, he'd have to repair the bearings, and would cut me a break on the labor charges, and that this would all come to $599.00. I told him to forget it.
Brian said one of the mechanics would bring the car out to me. So, after waiting while no one bothered to get the car to me, I went and got the car myself. There were about ten people in the service area doing absolutely Nothing.
I got my car and left, and called NTB, and asked to speak to Brian, who got on the phone, and as I began to state my case, he screamed at me, and refused to let me finish a sentence. How is it possible to be that rude to a customer? I said that the 3 three front end alignment was the most expensive front end alignment I ever had, as it was only 1 front end alignment, as I won't go back there.
Well, I took the car to my son, and he checked everything. Tires were fine, and absolutely nothing whatsoever wrong with the front end of my taurus.
My son went with me to NTB in Monaca, Beaver County. Same company, mind you. They were very professional, did a 14 point service check, and all they found was my oil was low. They rotated the tires, and did the front end alignment.
Bottom line, is Brian was looking to scam me, and I don't appreciate how he screamed at me. His whole staff there are a bunch of lazy bums.
This report was posted on Ripoff Report on 07/27/2012 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brian-at-NTB-McKnight-Sq-PittsburghPa-15237/Pittsburgh-Pennsylvania-15237/Brian-at-NTB-McKnight-Sq-PittsburghPa-15237-Scam-artist-at-work-Lazy-crew-in-the-shop-918294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Brian at NTB McKnight Sq. Pittsburgh,Pa. 15237
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Suggestion
Not Too Surprised
AUTHOR: John - (U.S.A.)
SUBMITTED: Saturday, November 17, 2012
POSTED: Friday, November 16, 2012
IMO, NTB and its sister companies Tire Kingdom and Merchants have never had what I'd call 'shiny' reputations. Your story illustrates that perfectly. You have to wonder how many times Brian has pulled this ruse on other victims and cashed in. These types of operations are very numbers driven and managers are fired for not making them. I guess if a manager knows he'll be fired for not making a sale then lying to make it seems an acceptable risk.
Respond to this report!
What's this? 
