• Report: #573202

Complaint Review: Brickhouse Security

  • Submitted: Mon, February 22, 2010
  • Updated: Thu, March 04, 2010

  • Reported By: Pete — Lakewood Ohio United States of America
Brickhouse Security
980 Avenue of the Americas New York, New York United States of America

Brickhouse Security DO NOT BUY FROM THIS COMPANY New York, New York

*UPDATE Employee: Resolution of Issue

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Needed a covert security camera for an installation and do not normally like to do things in a rush fashion.  However, I was assured by the CSR of this company that what I ordered was complete and ready to go out of the box.  When it arrived it came with no instructions.  I had to email the company for the instructions then I needed to run out and buy an adapter that was needed to view the video and set up the camera.  Why this could not have been included with the product or mentioned anywhere in the product description is beyond me.  Got all of the necessary components and the camera does not work and was advised that it is probably defective.   Cannot believe that a company with such poor products and service is allowed to be in business.  DO NOT BUY ANYTHING FROM THIS COMPANY.

This report was posted on Ripoff Report on 02/22/2010 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brickhouse-Security/New-York-New-York-10018/Brickhouse-Security-DO-NOT-BUY-FROM-THIS-COMPANY-New-York-New-York-573202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution of Issue

AUTHOR: Brickhouse security - (U.S.A.)

I apologize for the experience you have had with our company.  We do not normally have technical problems with the item you ordered.  We will of course be issuing a full refund back to your credit card for your device when we receive the product back.  This will be issued within 24 hours of receiving the package.

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