• Report: #435408

Complaint Review: Brickhouse Security

  • Submitted: Wed, March 18, 2009
  • Updated: Tue, April 28, 2009

  • Reported By:San Jose California
Brickhouse Security
980 Avenue Of The Americas,New York, New York 10018 San Jose, California U.S.A.

Brickhouse Security This company is a ripoff. Do not buy any products from them San Jose California

*UPDATE Employee: BrickHouse Security Official Response

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We recently purchased a GPS product. And found that it was damaged and not what we wanted. We called them and asked for refund and they won't issue an RMA. Later on after researching the company online and on ripoff reports, we found that the company has been defrauding many customers by sending them faulty units and not honoring returns. Several cases have been filed with BBB and seems like also at the DA office of NY. We are in the process of collecting the money.

Do not do any business with this company. They area real rip offs and fraud.

Wish we knew this earlier.

Tony
San Jose, California
U.S.A.


This report was posted on Ripoff Report on 03/18/2009 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brickhouse-Security/San-Jose-California-95112/Brickhouse-Security-This-company-is-a-ripoff-Do-not-buy-any-products-from-them-San-Jose-435408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

BrickHouse Security Official Response

AUTHOR: Brickhouse Security - (U.S.A.)

BrickHouse Security stands by all of the products they sell. If a product arrives defective or damaged in any way, we are more than willing to issue an RMA# and send out a replacement. However, because of the nature of GPS devices, we do not normally offer refunds. This is stated on our web site, and also in the Terms and Conditions that are agreed to when placing an order online.

The statement that we are knowingly sending out faulty devices to customers is false. We have thousands of people using this GPS device who have had no problems with it.

We will be more than willing to take this back and replace it with a working unit if we receive a request to do so.
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