• Report: #1065617

Complaint Review: Bridge Element

  • Submitted: Tue, July 09, 2013
  • Updated: Tue, July 09, 2013

  • Reported By: Jacob — Weatherford Oklahoma
Bridge Element
Internet USA

Bridge Element bridgeelement.com Shady Refund Policy Bridge Element designs awesome Church Websites. Each one handcrafted to make your ministry stand out, attract new guests and keep members connected. Internet

*REBUTTAL Owner of company: Correction to False Report

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

"Christian" company Bridge Element (http://bridgeelement.com) charges $500 for a simple automated CMS setup. According to them, you have 14 days to request a refund. When do those 14 days start? Who knows. Apparantly only they do.

My church needed to get a site up and going ASAP, and so we decided to go with Bridge Element right at first. We paid the whole $500 and then were waiting for the content to be created so we could put it in. No customizations have been requested yet either, which is the only part where they have to do any actual work on an individual website.

After not being pleased with the software or service, along with outlandish prices ($50 to change the logo), we decided to go with someone local who would create the site and have it finished in 14 days along with hosting it for free for the first year.

After requesting a refund from Bridge Element, who, remember, hasn't done any actual work on the site yet, refused. They didn't ask why we were unhappy with them, offer a partial refund or even an extended trial of their software.

Our website hasn't been deployed yet, and it's not even finished. Again, there has been NO customization done to it, so they're $0 into it and still won't issue a refund. It hasn't been 14 days either.

Someone needs to bring these con artists to their knees. AVOID at all costs! About $1400/year to be exact, for some nasty template-based website that will look like everyone else's.


This report was posted on Ripoff Report on 07/09/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bridge-Element/internet/Bridge-Element-bridgeelementcom-Shady-Refund-Policy-Bridge-Element-designs-awesome-Churc-1065617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Bridge Element

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Correction to False Report

AUTHOR: Taylor - ()

I am one of the owners of this company and would like to share the facts regarding this report and our 14 Day Refund Policy. 

 

This customer purchased on April 29th, 2013 and requested a refund on July 9th, 2013 which is 71 days after their purchaseOur 14 Day Refund Policy is very clear on our website and it is also in our terms and conditions that this customer agreed to before they purchased.

 

Here is the first line from our Terms and Conditions under the Refund Policy Section.

"We will offer a refund of the initial set up fee within 14 days of the initial purchase date." 

  

The other false information in this report was the annual costs. Our costs at the time of this report were a one time $500 fee and $20 per month for an annual cost of $740 for the first year and $240 per year going forward.

 

We hope that this false report will not deter any future partnerships with our company. We would be more than happy to answer any questions if you give us a call at 888-264-0003.  Thanks and God bless.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X