- Report: #1065617
Report - Rebuttal - Arbitrate
Complaint Review: Bridge Element
Bridge Element bridgeelement.com Shady Refund Policy Bridge Element designs awesome Church Websites. Each one handcrafted to make your ministry stand out, attract new guests and keep members connected. Internet
*REBUTTAL Owner of company: Correction to False Report
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"Christian" company Bridge Element (http://bridgeelement.com) charges $500 for a simple automated CMS setup. According to them, you have 14 days to request a refund. When do those 14 days start? Who knows. Apparantly only they do.
My church needed to get a site up and going ASAP, and so we decided to go with Bridge Element right at first. We paid the whole $500 and then were waiting for the content to be created so we could put it in. No customizations have been requested yet either, which is the only part where they have to do any actual work on an individual website.
After not being pleased with the software or service, along with outlandish prices ($50 to change the logo), we decided to go with someone local who would create the site and have it finished in 14 days along with hosting it for free for the first year.
After requesting a refund from Bridge Element, who, remember, hasn't done any actual work on the site yet, refused. They didn't ask why we were unhappy with them, offer a partial refund or even an extended trial of their software.
Our website hasn't been deployed yet, and it's not even finished. Again, there has been NO customization done to it, so they're $0 into it and still won't issue a refund. It hasn't been 14 days either.
Someone needs to bring these con artists to their knees. AVOID at all costs! About $1400/year to be exact, for some nasty template-based website that will look like everyone else's.
This report was posted on Ripoff Report on 07/09/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bridge-Element/internet/Bridge-Element-bridgeelementcom-Shady-Refund-Policy-Bridge-Element-designs-awesome-Churc-1065617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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