• Report: #846767

Complaint Review: Briggs Family Fireplace

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  • Submitted: Wed, February 29, 2012
  • Updated: Mon, March 04, 2013

  • Reported By: jack — warwick Rhode Island United States of America
Briggs Family Fireplace
////////. Internet United States of America

Briggs Family Fireplace Joe Briggs refuses to honor service contract or warrenty.Sold faulty products.Needed legal actions against him. east providence, Internet

*REBUTTAL Owner of company: HONESTY AND TRUTH WILL OVERCOME

*Consumer Comment: very happy

*REBUTTAL Owner of company: False ripoff report

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  Joe Briggs of Briggs Family Stoves refused to serve customer after several calls due to faulty product sales and installments. Thus far refusing to refund until legal action was taken..BBB handling case now...

This report was posted on Ripoff Report on 02/29/2012 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Briggs-Family-Fireplace/internet/Briggs-Family-Fireplace-Joe-Briggs-refuses-to-honor-service-contract-or-warrentySold-faul-846767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

HONESTY AND TRUTH WILL OVERCOME

AUTHOR: truthteller - (United States of America)

HELLO READERS MY NAME IS JOE BRIGGS AND I OWN BRIGGS FAMILY FIREPLACE. I HAVE 4 CHILDREN AND A LOVING WIFE AND I TAKE PRIDE IN MY BUSINESS AND FAMILY. ONE OF THE KEY THINGS OF RAISING MY CHILDREN AND RUNNING MY BUSINESS IS TRUTH.....

JOHN M**** ( PHONE #**** ADDRESS **** ATTLEBORO, MA ) IS VERY CONFUSED ABOUT HOW WARRANTY WORKS. FIRST OFF I DID NOT MAKE THE STOVE WITH MY BARE HANDS NOR DO I OWN THE MANUFACTURE. THE CONTRACT IN THE HOMEOWNERS MANUAL CLEARLY INDICATES ALL OF THE DETAILS REQUIRED FOR CIRCUMSTANCES LIKE THIS ONE. JOHN INSTEAD OF BEING A MATURE ADULT HAD A TEMER TANTRUM (LIKE MY KIDS WANTING A COOKIE FOR BREAKFAST) AND DECIDED TO LIE AND HURT MY REPUTATION TO GET RESULTS WHICH HE WILL NEVER GET.

I CHALLENGE AND DEMAND PROOF OF THESE ALLEGATION. THERE WAS NEVER AN ENVIRO REP AT HIS HOUSE AND I AM NOT AUTHORIZED TO GIVE REFUNDS FOR ENVIRO.THIS GUY IN THE PAST HAS YELLED AND DEMANDED FOR ME TO COME OUT AND FIX HIS SO CALLED FAULTY STOVE. SO INSTEAD OF GOING HOME TO MY FAMILY I GO OUT TO JOHNS HOUSE...........HE HAD HIS BURN POT IN BACK WORDS.... DO YOU THINK HE PAID ME FOR MY TIME.

THEN THIS SEASON HE CALLS UP SAYING HE HAS A BAD CONTROL BOARD AND HIS ASH PAN IS BAD......AND WANTS ME TO MAIL HIM THE PARTS... I PUT A WARRANTY CLAIM IN AND WHEN THEY ARRIVE I CALL 2 DIFFERENT TIMES EXPLAINING THAT I NEED HIS OLD CONTROL BOARD BACK FOR I CAN MAIL IT BACK AND GET MY $341 DEPOSIT BACK. 2 MONTHS LATER HE CALLS DEMANDING ME TO COME TO HIS HOUSE OR ELSE., YEA I GET IT RIP OFF REPORT. ON TOP OF THAT HIS BOARD WAS NEVER BAD SO I HAD TO EAT THE $341 THIS GUY IS LACKING THE VALUES THAT MAKE US HUMAN HE OBVIOUSLY HAS NO FAMILY OR MORAL BELIEVES . PLEASE CALL THIS GUY AND SET HIM STRAIGHT FOR PEOPLE THAT KNOW ME.

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#2 Consumer Comment

very happy

AUTHOR: crissy - (United States of America)

I am a woman who lives alone, and a lot of the times contractors will take advange of me. I was having issues with my stove so I called one company who came in and told me it was my auger motor which would cost $200 plus $200 just for them showing up.

I was talking to a friend of mine, upset because I did not have that kind of money to spend at the moment. She told me her mother just had a pellet stove installed by Briggs Family Fireplace and told me to give them a call, which Im glad I did.

They showed up to my house very professional and checked out my stove. They were in and out of my home in 30 minutes. He told me auger motor was fine, and the other guys were just taking advange of me. He explained the problem, cleaned out my vaccuum switch hose, and charged me $150. 

They were nothing but professional and kind. They made sure my home was left the same way they came in.  After seeing your comment above, I felt defending Brigss Family was the least I could do because they could have charged me more but instead was honest. 

I was recommend by a friends mother, who was recommened to her by another friend. I am the third person who did business with Briggs Framily Fireplace and all 3 of us were very happy. I will be sure to recommend anybody to that company.
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#3 REBUTTAL Owner of company

False ripoff report

AUTHOR: Janis - (United States of America)

    What ripoff report does not list is the fact that John McCabe tried with 3 different emails to remove the report based on his impatient turn around for results. A dealer for a hearth product is the same as any other dealer. The dealer is at the mercy of the manufacturer waiting for parts or permission to follow through with the customers demands.The manufacturer is the one that is responsible for the warrenty and getting parts for the dealer in a timely fashion. With John (Jack) i went the extra mile and brought back his part from a Hearth convention down in Atlanta, GA. I made the manufacturer take the part off a display unit and packed it up and brought it back to Rhode Island for my customer John. Now how many dealers out there would do this for their customers?
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