• Report: #584470

Complaint Review: Bright House Networks AKA Time Warner Cable

  • Submitted: Tue, March 23, 2010
  • Updated: Tue, March 23, 2010

  • Reported By: Adam Dubuque — Largo Florida United States of America
Bright House Networks AKA Time Warner Cable
700 Carillon PKWY St Petersburg Fl 33716 Internet United States of America

Bright House Networks ,Time Warner Cable Knight Enterprise BrightHouse Knight Enterprise Destroyed my home Internet

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I called BrightHouse to come out and do an internet install in my mobile home. The tech that shows up is from Knight Enterprise his name is Robert strange. He asks if he can do the install in the back of the home and I tell him that the only thing back there is a bathroom and my sons room and I would like it in the front where my office is. He somewhat gets upset and argues with me for a minute and then finally agrees to do the install where I need it to be. He asks me how my roof is and I say we do not want anyone on our roof. He says OK and I go inside. I then hear him stomping on my roof. "I coudn't freakin believe this!" I was busy at that moment so I ask my wife to go out and tell the tech to get off of the roof right now. She does and comes back and says he did get off the roof and almost hit our 4 year old son with his ladder.So he leaves and I go into my office and there is a huge mess where he drilled a hole smack dab in the front middle of our home and left the mess for us to clean up. [continued below]....
..... I couldn't believe it. Well a couple days go by and it is raining and there are multiple leaks in my office and den.

We never had a leak before this. So I call Bright house as it is raining in my house and ask them who is going to come out and repair my house so they send out Knight enterprise to talk to me about what happened. I tell them that their tech walked on my roof and caused damage so bad that I have multiple leaks. I said I would like it repaired he asks what else is damaged I mention that my printer was ruined and my rug was soaked and my wife desks and books are ruined. He says they have a repair guy that they can send out to look at the roof and repair it for us. Then he asked if we might want to settle for maybe $300-500 dollars I say no because I'm not sure what the extent of the damage is and I need to have it repaired. He then threatens me by saying that the techs have a million dollar insurance each but the insurance company will probably deny me a penny. So I tell him if they do I am more than willing to seek legal help from an attorney and he continues to say that they have attorneys to they have many attorneys he says with a snicker. So I tell him look I have 3 small children and my home is being ruined after every rain I just want the damage the tech caused repaired.

So come to find out the so called repair guy that came out to look at the damage was there to asses the roof in any way to make them not guilty for what the tech did he went back and told them there was no damage from their tech and they had an insurance guy come over Jeff Dumbrowski from Auto owners insurance company 727-530-5461 ext 11 he says I'm going to be honest with you my tech denies being on your roof and it is so old you don't have a case I'm not doing anything further with this.

Now keep in mind that Brighthouse and Knight Enterprise is taking the word of their tech Robert Strange who I did a background check and come to find out he is a criminal and an alcoholic he has criminal charges for Trespassing,DUI and Resisting arrest with violence and he has done time in a correctional facility and they are taking his word over mine and my wifes can you say Credibility? So my only question at this point is which one of these people told Mr Strange to deny being on the roof.

So the story goes on after this I call Bright house and say look you sent Knight to my house it is not my responsibility to deal with them I called you and you sent a criminal/Drunk from some other company out to my house and he damaged it how are you going to take care of it So I talk to Candace a supervisor who says she will have Ricco from quality control call me in 25 minutes and then do a follow up to see how things went. Needless to say I got no call and 3 days later I call bright house again and ask for another supervisor i get Angie who says she will have someone from their we care department call me and again no call back with no surprise an obvious run around. So I call their quality control Department and the department of the president and they say that Jack Bennett from their construction department says they did not do the damage so they will do nothing more with my claim. I have contacted the BBB and consumer affairs as well as 8 on your side with no avail I have contacted an attorney from legal aid who could not help me (No attorneys are in this field of knowledge they are all injury).

Now keep in mind I have had 2 roofers come out and 2 roofers say that there is new damage and footprints on my roof that has caused the damage also keep in mind that this roof is a carport with an addition built under it and no one in their right mind would walk on it and Bright house is even adding this to their defense saying that their protocol is to use a PVC pole to run wires over houses and their trained tech is not stupid enough to walk on this kind of roof or any roof for that matter. I will not stop until justice is done in my case and I will and have now made myself available to anyone who wants to team up with issues they have had or are having with Brighthouse networks and Knight enterprise.

This report was posted on Ripoff Report on 03/23/2010 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bright-House-Networks-AKA-Time-Warner-Cable/internet/Bright-House-Networks-Time-Warner-Cable-Knight-Enterprise-BrightHouse-Knight-Enterprise-D-584470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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