ED Magedson – Founder
Bright House Networks Central FloridaInternet United States of America
I came home to find my internet was not working. I knew it would be something simple, like just re-setting it. But that's something they have to do from their end.
I called and there are so many confusing menus to get through before you can talk to a person. I was disconnected 3 times. When I finally got through, the rep was very rude and unprofessional. The first 15 minutes of the call were spent on trying to locate my account. I have been a customer for several years. I provided him with my full name, address, account number, etc. I think the only personal info I didn't give him was my shoe size! He still couldn't locate my account but he was rude about it, acting as if it were my fault. I was reading it directly from the statement. Then, as I am reading the numbers off my modem, he tells me he can't hear me, so I repeat myself, a little louder. He says, "There's no need to shout!" My jaw dropped. If I hadn't been so stressed, I would have laughed! I thought that it was common courtesy to speak up when someone can't hear you. I don't shout at people. The problem was eventually resolved; I was transferred to someone else who took 3 minutes to reset my internet connection. I still wonder why we didn't try that first. It would have saved a lot of time.
I just can't believe what passes for customer service these days. I work in the service industry and deal with customers every day. I would expect to lose my job if I spoke to a customer this way. It is unacceptable. I am paying around $150 a month for cable and internet. When there is an issue and I have to call customer service, it would be nice to be treated like a valued customer.
Also, the cable TV picture freezes and skips; it is impossible to watch a show.
Why am I paying for this? Note to self: Look into other cable and internet providers.
If you sign up with Bright House, I hope you do not have any technical or service issues because calling Customer Service will not be pleasant. Just a warning. We have to look out for each other.
This report was posted on Ripoff Report on 10/12/2010 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bright-House-Networks-Central-Florida/internet/Bright-House-Networks-Central-Florida-Poor-Quality-Cable-Very-Rude-Customer-Service-Reps-650224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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