- Report: #426982
Report - Rebuttal - Arbitrate
Complaint Review: Bright House Networks
Bright House Networks2251 Lucien Way Orlando, Florida U.S.A.
Bright House Networks After 3 years as a loyal customer I have had all I can take of a company who cares little about its customers. Orlando Florida
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I had my wife speak with them tonight because I could no longer deal with their incompetence. She has a communications major so I thought maybe she could make some sense out of what they were trying to tell us.
They are requiring people to pay a month in advance and had interrupted my on demand services due to the fact that my advance payment was 7 days late. Now keep in mind that I have been with them for 3 years and have never missed a payment. They are trying to tell me that I am one payment behind however can't show me when I missed a payment. I have record of every payment I made to them on each month. I refuse to pay for their services a month in advance and that I obviously what they are trying to accomplish.
After 20 minutes on the phone I took the phone from my wife and finally decided to cancel service. It is a shame that a monopoly can treat loyal customers like crap. I will switch over to DISH and hopefully have better luck with them. I would recommend not using BH services to anyone. I also use them for my business and I will be cancelling that as well.
This report was posted on Ripoff Report on 02/21/2009 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bright-House-Networks/Orlando-Florida/Bright-House-Networks-After-3-years-as-a-loyal-customer-I-have-had-all-I-can-take-of-a-com-426982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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