• Report: #352996

Complaint Review: Bright House Networks

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  • Submitted: Fri, July 18, 2008
  • Updated: Fri, July 18, 2008

  • Reported By:Port Orange Florida
Bright House Networks
Port Orange, FL Port Orange, Florida U.S.A.
  • Phone: 386-7609050
  • Web:
  • Category: Cable TV

Bright House Networks Service is NOT their business Port Orange Florida

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Recently our internet connection stopped working. We called repair, got somebody apparently located out of state. After "walking me through" several procedures, the man gave us a number (which he said was a local contact but was actually in another area code and county) "in case he lost us", and attempted to transfer us to someone to arrange a tech response to our home.

Needless to say, he lost us, so we called the number he had given us.

When we contacted THAT repair service, we were told it would be 5 days before anyone would respond.

A repair tech came as scheduled, replaced a wire and the modem, and left.

Later, when we used the internet, we turned on the TV in the same room and it wasn't working. On examination, we found that a wire had been pulled out of its connector.

Since we are both elderly, and my husband is blind, we couldn't make the repair ourselves.

When I contacted repair and explained that their tech had broken our TV connection, I was advised that nobody could come out until another week had passed.

We have not been offered any prorated monthly charge to cover the time we have been without service.

When the ads rave about Bright House's service, we adamantly disagree.

Judi s.
Port Orange, Florida
U.S.A.

This report was posted on Ripoff Report on 07/18/2008 08:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bright-House-Networks/Port-Orange-Florida-32128/Bright-House-Networks-Service-is-NOT-their-business-Port-Orange-Florida-352996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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