- Report: #352996
Report - Rebuttal - Arbitrate
Complaint Review: Bright House Networks
Bright House NetworksPort Orange, FL Port Orange, Florida U.S.A.
Bright House Networks Service is NOT their business Port Orange Florida
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Needless to say, he lost us, so we called the number he had given us.
When we contacted THAT repair service, we were told it would be 5 days before anyone would respond.
A repair tech came as scheduled, replaced a wire and the modem, and left.
Later, when we used the internet, we turned on the TV in the same room and it wasn't working. On examination, we found that a wire had been pulled out of its connector.
Since we are both elderly, and my husband is blind, we couldn't make the repair ourselves.
When I contacted repair and explained that their tech had broken our TV connection, I was advised that nobody could come out until another week had passed.
We have not been offered any prorated monthly charge to cover the time we have been without service.
When the ads rave about Bright House's service, we adamantly disagree.
Port Orange, Florida
This report was posted on Ripoff Report on 07/18/2008 08:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bright-House-Networks/Port-Orange-Florida-32128/Bright-House-Networks-Service-is-NOT-their-business-Port-Orange-Florida-352996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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