On or about Aprial 15, 2007, I decided to add digital TV service through Brighthouse networks Tampabay and ordered HD DVR & HD service with the digital pakage. a few days later as we were watching TV the picture started breaking up & freezing to where can't see the picture or understand whats going on (what techs call Macro blocking) I then notified customer service about the problem and they made an appointment for tech to come out.
Since then I have had countless techs come out and cannot seem to fix the problem. My wife & I have lost time off work to wait for these techs to come out for they do not make appointments for a certain time of the day but, a 4 hour window to where the customer has to wait at the home for the tech within that 4 hour window.
Every month I call in to customer service to request credit on my bill due to service not working properly, they inform me that I would have to call in every time this Macro blocking happens. I explained that if I did that, I would be on the phone every day and several times a day and I had better things to do then be on the phone with them all the time, and that if they cannot fix the problem, they should at least give me a continueing credit on my bill but, they did not want to hear that. they just make another appointment for another tech to come out. this has been going on for over 16 months now.
I have filed a complaint with the FCC and the BBB and as of this date I have not heard from either of them about my case.
Yesturday I mailed a letter to Robert Miron, Chairman & CEO of brighthouse networks LLC to see if he wants the oppertinuty to reslove this matter before we seek legal advise. We are paying over $80.00 a month for a service that does not seem to work for our home. what good is a HD DVR & service when you want to record a football game or a movie and you get home to watch it only to find in the middle of the program, the picture freezes up? we would have changed providers if there was anthor provider that services our community unfortunately brighthouse has the monopoly in our community.
we are tired of paying our hard earned money for something that does'nt work. and loosing money & time off work waiting for techs that don't know how to fix the problem. I have made digital recordings of the above discribed problems as proof to back up my claim.