ED Magedson – Founder
Brighton TV and Video Services8020 Grand River Rd Brighton, Michigan USA
Brighton TV and Video Services Worst Customer Service Ever Brighton Michigan
I shipped my receiver to Brighton TV (BTV) for repair in January 2012 and after 5 months of delay, delay, delay I received my receiver back from Brighton TV in a worse state then when they got it. It was, in fact, damaged in several places and my original request of video repair went unheeded as the video in the unit still did not function. They rarely answer their phone. I've emailed 5 times without reply. I sent my receiver here for repair because my warranty company directed me to them. AVOID AVOID AVOID THIS COMPANY!! I CAN'T SAY THIS ENOUGH! Below is just a summary of some of what I went through with Brighton TV in 2012.
UPDATE 3/29 - I received a call from BTV finally. It was a techn named John who angrily indicated he had saw my Yelp review & demanded I remove it. I told him I would do no such thing. After much discussion he said they had my unit repaired & it would be sent via UPS. [continued below]....
Here is what to do if you've had the unfortunate experience of working with this company and being ripped off or treated poorly:
1. If you only do one thing this should be it...Report them to the Michigan Attorney General. This is free, quick and easy. If they get enough of these then this business can be closed down. Here is the link: http://www.michigan.gov/ag/0,4534,7-164-17331-42077--,00.html
2. Report them to the Better Business Bureau. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0332&bid=12004646
3. If you're going through your warranty company please call them and ask them to be removed from the list of approved service centers.
4. Be sure to post your reviews of them on Yelp, Citysearch and Brighton Patch.
This report was posted on Ripoff Report on 06/05/2013 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brighton-TV-and-Video-Services/Brighton-Michigan-48116/Brighton-TV-and-Video-Services-Worst-Customer-Service-Ever-Brighton-Michigan-1056721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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