My recent incident with British Airways is outrages and Im sure it must be criminal.
I couldnt make the flight on a non-refundable ticket from Miami to London . $696
I was a No Show, and expected to loose the money.
When discussing my options with B.A. I was informed that my only other choice was a full fare ticket, $1,400.
Never once was I informed that I was entitled to a refund on the tax portion of the un-used ticket.
It wasnt until I researched that I discovered that I was entitled to a refund on the tax portion of the unused ticket, $327 and had to fight my way through their system to claim it.
Minus the outrages $20 service fee of course, and the fact that I will have to wait six weeks for it to be processed.
My complaint is that I think this is a deliberate policy by B.A, not to inform the public that they are entitled to this refund. If I hadnt have researched I wouldnt have known.
I think this is deceitful, underhanded and defiantly not honest trading. If its in the small print I still havent found it.
It should be printed on the ticket and clearly stated as is their non refundable policy, or even automatically refunded without having to ask.
Exactly how much money is being stolen by B.A. from un-informed travelers?
As an observation, Its my money, not B.A.s, they are merely acting as tax collectors and have no right to keep it.
It would be interesting to see on their accounting how this money is justified and itemized seeing as they pay the taxes on an actual passengers traveled and not passengers booked basis.
If you are a NO SHOW demand a refund of the tax portion of your ticket.
Full details of the booking available if you would like them.
delray beach, Florida