• Report: #920515

Complaint Review: Broadstone Ancala Apartment

  • Submitted: Tue, July 31, 2012
  • Updated: Wed, August 01, 2012

  • Reported By: Terry — Scottsdale Arizona United States of America
Broadstone Ancala Apartment
11545 North Frank Lloyd Wright Blvd Scottsdale AZ Scottsdale, Arizona United States of America

Broadstone Ancala Apartment Rachel Moore This Manager locked a young 20 year old girl and her small dog out of their apartment in the sweltering Phoenix heat Scottsdale, Arizona

*Consumer Comment: Lack of rebutts has made you mean

*General Comment: Questions

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A twenty year old petite girl and her small dog were locked out of their apartment in the sweltering Phoenix heat by this apartment management company. The girls' father, who had pre-paid for the month of July through and including August 2nd, turned his keys to the apartment in 2 days early because he was leaving the area. The young girl's belongings were still in the apartment and she has planned to remove them with friends later that evening. when she returned to the apartment to pick them up, the management company had changed the locks and refused her entrance into her apartment. 
Because she had been dropped off, she had nowhere to go. repeated calls to the apartment manager, the AEW headquarters, the district manager - all went unanswered. In fact, the apartment manager Rachel Moore, hung up on this young girl's dad. They even called the police and refused to open the door.
They stated that there was fine print in the lease that allowed them to do this, Even though the parent had pre-paid for the lease. When the girl was given a copy of the lease, there was nothing in it that referenced allowing them to change the locks.
Their behavior was unconscionable, and illegal.

This report was posted on Ripoff Report on 07/31/2012 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Broadstone-Ancala-Apartment/Scottsdale-Arizona-85259/Broadstone-Ancala-Apartment-Rachel-Moore-This-Manager-locked-a-young-20-year-old-girl-and-920515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Lack of rebutts has made you mean

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Wow was this called for????
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#2 General Comment

Questions

AUTHOR: Striderq - (U.S.A.)

Exactly what law was broken, since you say the acted illegally?

Since the police were called, what member(s) of the property management were arrested for this "illegal" act?

Sounds like lease was in dad's name and when he turned the keys in it ended the lease, even though it was a couple of days early. As far as changing the locks, the property belongs to the management company. Most companies will change locks between residents to make sure an ex-resident hasn't kept a copy of the key and use it to access the apartment.
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