• Report: #845580

Complaint Review: Broadview Media Concepts, LLC

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  • Submitted: Mon, February 27, 2012
  • Updated: Mon, February 27, 2012

  • Reported By: Bizguy — Round Rock Texas United States of America
Broadview Media Concepts, LLC
14 Bond St., Suite 165, Great Neck, New York United States of America

Broadview Media Concepts, LLC Yellow Pages Deceptive telemarketing Great Neck , New York

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The company called stating they were from the internet yellow pages and needed to verify my information. I told them I was not interested and not going to buy anything. The lady said that there was no obligation and that this was a free service supporting internet yellow pages. After she confirmed our company name and address and phone was correct to what they had, she said I for verification purposes, I had to also be walked through a computer quiz to confirm the same information.

The same questions were asked, but the last question stated something similar to "do you understand that you will be charged $9.95 to start, and $39.95 per month for ..." indicating the item I was thinking I'd hear at some point. I answered 'no, I  am not purchasing anything'. The lady jumped back in and said that was giving the wrong answer. I told her again, about the 6th time, that was a correct answer to the question as I clearly understood the math of English and the question implied I was going to accept the purchase of the service.

She told me it was not, and to decline the paid service and be listed for free, I had to punch 9 and answer 'yes' to the question. I did not like this. I listened very carefully, and answered 'no' again. I got into an arguement with her, on English interpretation, and she said that it was confusing for many people, but pressing 9 and saying 'yes' would not turn on any charged service. I hung up.

She called back and said that by saying 'no' I had accepted the paid service, and I had to do it again, press 9, and say 'yes'. I was very reluctant, and not liking this. But, she said after I did so, I would hear a message of the decline of the paid service and I would not be charged anything. I went ahead, and after the comnputer quiz ended, she came back on and read a form to me stating that I would not be charged for any service, but I was still very concerned.

So, immediately after I hung up, I did a net search, and found this site, with a similar scamn listed by the same company. So, I called my phone company and had them put a free block on 3rd party charges to my account, so nobody can slip in a charge on my account. I then went to the Federal Trade Commission site (ftc.gov) and filed a complaint against the company. In accordance with Federal Commerce Law, anyone can return an item for full refund, or decline a service, within 3 Days of purchase.

So, I wrote a notarized, certified delivery letter to the company stating what happened to me, and strongly stating that any service that may have been construed to have been bought is rejected by me, and I do not want it, and will not pay for it. That way, I am compliant with Law, and have evidence in writing that I did not buy, or I refused, the services they may try to charge me for.  I may also alert the NY internet crime autorities as well, depending on how they respond to my letter of cancellation/refusal of service.

This report was posted on Ripoff Report on 02/27/2012 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Broadview-Media-Concepts-LLC/Great-Neck-New-York-11021/Broadview-Media-Concepts-LLC-Yellow-Pages-Deceptive-telemarketing-Great-Neck-New-York-845580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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