- Report: #393614
Report - Rebuttal - Arbitrate
Complaint Review: Broadway Photo
Broadway Photobwayphoto.com Internet U.S.A.
Broadway Photo deceives customers by charging extras Internet
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When I called, I was transferred to an aggressive salesman, who started by confirming my name and shipping address. And then the lies started: he told me that the camera I bought was a Japanese model, which only displayed Japanese characters, and not English. If I wanted an American model, who worked in English, I would have to pay extra.
That is not true, since these cameras have build-in menus from which one can choose the working language, including English.
After that, he went on to offer me additional products which I did not truly needed. He mentioned that the battery included in the package lasted only 20 minutes, and thus I had to buy a high-capacity battery (which sold for $199). I really doubt company like Nikon, known for its quality products, would include such a bad battery with one of its best-selling models.
In the end, the salesman required me to pay 9% extra for compulsory insurance. I tried to decline, but was informed I could not. When I complained he was in fact charging a higher price than what was advertised, he told me (in his own words): "Stop complaining! Cancel your order if you do not want the camera!".
Of course I canceled the order. I require to be treated with respect. I urge everyone not to buy anything from this company. Is there a Customer Protection Office in which we can file a formal complaint?
This report was posted on Ripoff Report on 11/21/2008 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Broadway-Photo/internet/Broadway-Photo-deceives-customers-by-charging-extras-Internet-393614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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