• Report: #1076380

Complaint Review: Broan Nutone

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  • Submitted: Fri, August 16, 2013
  • Updated: Fri, August 16, 2013

  • Reported By: saltz — Bakersfield California
Broan Nutone
926 W State Street Hartford, Wisconsin USA

Broan Nutone Intercom Hartford Wisconsin

*UPDATE Employee: Customer Service

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We have a Nutone Intercom system in our home. Recently we noticed the main unit was extremely warm and appeared to be transmitting to our backdoor chime even when "end call" was depressed.

We had to unscrew the cover to cool it down and reset the main unit. This happened several time before we decided to call Nutone. Chuck in customer service first gave us the number of a closed business. We then spoke to Mike Walsh who told us to call the nearest repair center in Santa Barbara, CA.

That location told us they couldn't help and were unwilling to come out to repair the device because of the distance to travel. They told us we were on our own. When we spoke to Mike Walsh again, he essentially told us too bad and the best he could do was for us to have an unauthorized electrician pull 2 of the units out and send them to him for repair, even though there would be no way to recreate the system we have in another state with only 2 units (our system has a base, 2-ext and 10-int units). So much for customer service.

Chuck tried guessing over the phone what the problem was, but couldn't say for sure without coming to our house, which no one from Nutone is willing to do! In the meantime we have an overheating system that transmits whatever is being said in the kitchen to the outside by our back door. The kicker is that we have yet to get the "award winning" customer service. Nutone is obviously willing to sell in Bakersfield, CA, but unwilling to give any service after it has been installed.

We will never purchase Nutone again, as their refusal to stand by their product and help a customer has left us with: 1) a higher electric bill since the system is using a large amount of electricity, 2) fear of the main unit starting a fire, and 3) the side door chime emanating the sounds coming from the kitchen and breakfast area.

Nutone should not have gotten the award for Customer Service. They are not willing to help unless it is convenient for them, and the fact that we are a loyal customer had no weight in their decision making.


This report was posted on Ripoff Report on 08/16/2013 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Broan-Nutone/Hartford-Wisconsin-53027/Broan-Nutone-Intercom-Hartford-Wisconsin-1076380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Service

AUTHOR: mike walsh - ()

 Following up on our original conversation, there is not a service center in your area that can provide the in-home service that you are requesting. We do have a technical service group who can be contacted at 888-336-6151. The technical service group are factory trained on all of our intercom products, and they are more than willing to troubleshoot the various problems that arise.  

If it is concluded that a component needs to be repaired, and there is not a service center in your area, an electrician or electronics professional may be required if the homeowner does not feel comfortable removing the component. Broan-NuTone offers a factory trained Service and Repair department who can diagnose a particular problem, and provide an estimate to the customer before the work is performed.

If we can be of assistance please contact our technical service group at 888-336-6151 for return information.

 

Mike Walsh

Customer Service Manager- Kenwood Facility

Broan –NuTone LLC

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