• Report: #399228

Complaint Review: Bromalite - Acaia Slim - FitFactory - Panalabs

  • Submitted: Mon, December 08, 2008
  • Updated: Mon, April 06, 2009

  • Reported By:Sisters Oregon
Bromalite - Acaia Slim - FitFactory - Panalabs
16192 Coastal Highway Lewes, Delaware U.S.A.

Bromalite - Acaia Slim - FitFactory - Panalabs Offered 30 day sample w/ sneaky advertising, hidden agenda. Gave credit info to others and charged my card for things not ordered. Lewes Delaware

*UPDATE Employee: Contact Us So We Can Clear This Up

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I ordered a 30 day sample of Bromalite after reading about it on a Cancer website on facebook. They ended up charging me two more times with in days of each other for new shipments that I had not ordered. Had to search their web site for contact information. # does not answer, or they put you on hold for literally one hour! They gave my credit card information to FitFactory to charge for a product I did not order nor receive! It is in their fine print under 'terms and conditions' which I literally had to dig for. It does not show up when ordering your sample. I also had to cancel my card and am working with my bank to recoup $140.00 they took. No return address on their shipment, no paperwork in box. This is a huge scam. It is as if we signed our credit away to get a free 30 day supply. DON'T ORDER BROMALITE!! Or, contact your attorney first!! I have called them, emailed them and am now sending a letter...we will see if they are even at the addres listed in their terms and conditions as I see someone else wrote that they were in Florida, and I have Deleware! Good luck to everyone, this is a true scam!

KZ
Sisters, Oregon
U.S.A.

This report was posted on Ripoff Report on 12/08/2008 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bromalite-Acaia-Slim-FitFactory-Panalabs/Lewes-Delaware-19958/Bromalite-Acaia-Slim-FitFactory-Panalabs-Offered-30-day-sample-w-sneaky-advertising-399228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contact Us So We Can Clear This Up

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Falon. I'm the customer service manager for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
Bromalite
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