• Report: #439459

Complaint Review: Brookdale Senior Living/ The PRESERVE AT PALM AIRE

  • Submitted: Tue, March 31, 2009
  • Updated: Tue, July 21, 2009

  • Reported By:Ft. Lauderdale Florida
Brookdale Senior Living/ The PRESERVE AT PALM AIRE
3710 West NcNab Road Pompano Beach, Florida U.S.A.

Brookdale Senior Living/ The PRESERVE AT PALM AIRE ripping off the elderly/ stealing money Pompano Beach Florida

*Author of original report: RESOLUTION

*Author of original report: RESOLUTION

*Author of original report: RESOLUTION

*Author of original report: RESOLUTION

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My Mother was a resident at the "PRESERVE OF PALM AIRE" IN POMPANO BEACH, FLORIDA. THE NAME OF THE MAIN COMPANY IS BROOKDALE SENIOR LIVING. They have residences all over the country for the elderly, living independantly or in assisted living. My Mother was enrolled on thier automatic payment program and her rent withdrawn monthly from her bank account.

She did NOT have a lease. She had a bad fall in January resulting in a brain bleed, was hospitalized for a week and came home to the PRESERVE an invalid. She could no longer live independantly. We told the PRESERVE we would be moving out at the end of February, (45 days later) as she would need our 24/7 care. We told both the director of senior services and the manager of the facility. Then we moved out February 28. They went on to deduct March rent from her bank account. Now, a month later we have made over 20 phone calls to both the PRESERVE and BROOKDALE LIVING, each time coming away with a promise of a credit. Today they have informed us that there will be no credit given.

This company is a rip off. Even the last 45 days my Mother lived there they treated her badly, knowing she was leaving and there was nothing in it for them to treat her well. Do not trust your loved one to this company. they have no integrity.
P.S. They will also promise a $1000 referral fee to a resident. We did that as well, as our family physician moved his father into the faciltiy as a result of our referral. Don't believe it.....it never happened. Ripping off little old ladies..pathetic

Coleen
Ft. Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 03/31/2009 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brookdale-Senior-Living-The-PRESERVE-AT-PALM-AIRE/Pompano-Beach-Florida-33309/Brookdale-Senior-Living-The-PRESERVE-AT-PALM-AIRE-ripping-off-the-elderly-stealing-money-439459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

RESOLUTION

AUTHOR: Coleen - (U.S.A.)

AFTER REPEATED CALLS TO THE PRESERVE, THE MANAGEMENT COMPANY CREDITED MY MOTHER'S ACCOUNT FOR THE MONTH OF MARCH AND SENT HER A CHECK FOR THE REFERRAL FEE.
THE ELDERLY ARE VERY VULNERABLE.
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#2 Author of original report

RESOLUTION

AUTHOR: Coleen - (U.S.A.)

AFTER REPEATED CALLS TO THE PRESERVE, THE MANAGEMENT COMPANY CREDITED MY MOTHER'S ACCOUNT FOR THE MONTH OF MARCH AND SENT HER A CHECK FOR THE REFERRAL FEE.
THE ELDERLY ARE VERY VULNERABLE.
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#3 Author of original report

RESOLUTION

AUTHOR: Coleen - (U.S.A.)

AFTER REPEATED CALLS TO THE PRESERVE, THE MANAGEMENT COMPANY CREDITED MY MOTHER'S ACCOUNT FOR THE MONTH OF MARCH AND SENT HER A CHECK FOR THE REFERRAL FEE.
THE ELDERLY ARE VERY VULNERABLE.
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#4 Author of original report

RESOLUTION

AUTHOR: Coleen - (U.S.A.)

AFTER REPEATED CALLS TO THE PRESERVE, THE MANAGEMENT COMPANY CREDITED MY MOTHER'S ACCOUNT FOR THE MONTH OF MARCH AND SENT HER A CHECK FOR THE REFERRAL FEE.
THE ELDERLY ARE VERY VULNERABLE.
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