• Report: #686122

Complaint Review: Brookdale Senior Living

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  • Submitted: Mon, January 24, 2011
  • Updated: Sat, February 25, 2012

  • Reported By: Lisa — Coeur d''Alene Idaho United States of America
Brookdale Senior Living
3250 Chanate Road, Santa Rosa, CA Santa Rosa, California United States of America

Brookdale Senior Living Jessica Manriquez Fraudulent, abusive and illegal behavior Santa Rosa, California

*Consumer Comment: PHONY REBUTTAL TO COMPLAINTS

*Consumer Comment: Brookdale is under new management and they are awesome

*UPDATE Employee: Jessica is a great manager

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Anyone looking to enter a loved one at Brookdale at Chanate - STOP! Do not allow your loved ones to be exposed to the reckless and harmful management at this facility. Jessica Manriquez, the manager at this care facility,is a viper who waits for the weak to prey on. My mother was living in a room which was uninhabitable with a sewage leakage problem and mold. When the problem was addressed, a huge hole was left in her ceiling with only plastic covering the area, and at night she could hear and see mice and rats running across the plastic. She was fearful of reporting this problem, as she was a HUD resident and was very afraid of being kicked out of this facility. She had reason to feel this way, a fellow HUD resident was caught smoking in her room and was immediately kicked out by orders of Ms. Manriquez, without so much as a warning. There are numerous other problems at this facility, and it angers me that this woman is allowed to continue her villainous acts against the weak and fearful. Something needs to be done aboutrelieving Ms. Manriquez of her duties.


This report was posted on Ripoff Report on 01/24/2011 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brookdale-Senior-Living/Santa-Rosa-California-95405/Brookdale-Senior-Living-Jessica-Manriquez-Fraudulent-abusive-and-illegal-behavior-Santa-R-686122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

PHONY REBUTTAL TO COMPLAINTS

AUTHOR: Brookdale Whistle Blower - ()

I  know for a fact that the two positive rebuttals to this complaint were written by management of Brookdale, they have a policy that for any complaint their managemnt will write a phony rebuttal praising the facility or employee who was complained about. They have been doing this for years, my girlfriend who works in administration for them told me they always do this. 

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#2 Consumer Comment

Brookdale is under new management and they are awesome

AUTHOR: lmjennex - (United States of America)

My mom moved into Brookdale in Sept. '11 and it was the best thing she had done for herself in years.  Mom was diagnosed with stage 4 lung cancer in the summer and my sisters and I knew she would eventually need care that we wouldnt be able to provide.  Brookdale holds a Hospice waiver which allowed the wonderful people from Sutter Hospice to care for mom in her last months of life.  The location is beautiful.  Mom's unit allowed for her dog to live with her with a small patio yard.  The facility is clean and the staff was great.  The Director, Scott, was the most amazing person.  My family wasnt sure what to expect but he made mom's (and our) transition into the facility a good one.  He is caring and thoughtful.  Mom was still ambulatory when she moved in and found that without the stress of living alone in a house that was too big, she was able to come and go as she pleased, loved that someone else cooked and did the dishes for her, the food was good and she was able to be social without the pressure of making friends fast.  Her apartment was cleaned for her and her laundry done weekly.  She had the freedom to get her hair done when she wanted, go on trips Brookdale sponsored, visit with family in the privacy of her apartment, and have fun.  She said that she was not sure about moving but after she was settled, we all agreed with her that we wished she would have done it sooner.  Mom died in November and we miss her every day.  We are so grateful that she was at Brookdale during the last part of her life.  Because the daily tasks of life were managed by Brookdale, it allowed us all the time we had to focus on our relationship with and our love for mom. 
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#3 UPDATE Employee

Jessica is a great manager

AUTHOR: Sue - (United States of America)

I worked with Jessica and she is a great person.  Jessica is a awesome manager who really cares about the residents, staff and customers.  I know the person who wrote the orginal rip off report.  Jessica had no interaction with this family member or resident.  Jessica transfered to Chanate a week before this resident moved out.  In addition, this family member called the state on Chanate.  The state did not find anything wrong.   What this person wrote is not true.

Jessica never evicted any HUD resident.  The prior manager Dan Devine evicted a HUD resident for smoking.  That resident had been warned several times and continued to smoke in her apartment.

If you have the opportunity to work with Jessica, take it.  She is a great person and I would love the opportunity to work with her again.
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