- Report: #686122
Report - Rebuttal - Arbitrate
Complaint Review: Brookdale Senior Living
Brookdale Senior Living3250 Chanate Road, Santa Rosa, CA Santa Rosa, California United States of America
Brookdale Senior Living Jessica Manriquez Fraudulent, abusive and illegal behavior Santa Rosa, California
*Consumer Comment: PHONY REBUTTAL TO COMPLAINTS
*Consumer Comment: Brookdale is under new management and they are awesome
*UPDATE Employee: Jessica is a great manager
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Anyone looking to enter a loved one at Brookdale at Chanate - STOP! Do not allow your loved ones to be exposed to the reckless and harmful management at this facility. Jessica Manriquez, the manager at this care facility,is a viper who waits for the weak to prey on. My mother was living in a room which was uninhabitable with a sewage leakage problem and mold. When the problem was addressed, a huge hole was left in her ceiling with only plastic covering the area, and at night she could hear and see mice and rats running across the plastic. She was fearful of reporting this problem, as she was a HUD resident and was very afraid of being kicked out of this facility. She had reason to feel this way, a fellow HUD resident was caught smoking in her room and was immediately kicked out by orders of Ms. Manriquez, without so much as a warning. There are numerous other problems at this facility, and it angers me that this woman is allowed to continue her villainous acts against the weak and fearful. Something needs to be done aboutrelieving Ms. Manriquez of her duties.
This report was posted on Ripoff Report on 01/24/2011 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brookdale-Senior-Living/Santa-Rosa-California-95405/Brookdale-Senior-Living-Jessica-Manriquez-Fraudulent-abusive-and-illegal-behavior-Santa-R-686122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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