• Report: #806647

Complaint Review: Brookstone

  • Submitted: Thu, December 08, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: Christina — Malden Massachusetts United States of America
Brookstone
Internet, New Hampshire United States of America

Brookstone not honoring prices Internet, New Hampshire

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I am writing to inform you of the retail company Brookstone and how they are not honoring the price they had for a Samsung Digital Camera.  On Monday, Dec. 5, they offered this camera on both Amazon.com and their own website for $.96 plus shipping.  They later stated that they had made an error and would not honor that price.  This was after confirmation emails had been sent to the buyers, and some buyers had already been charged for the camera(s). In some case, they have not yet received their refund.  They also changed the price of the camera 3 times after that, each time being more expensive.

It has taken a very long time for them to get back to any emails sent to them, if they even replied at all.  When they have replied, their emails have been vague and generalized.  All are automated replies.  A couple people even received emails about submitting a product idea to Brookstone, which isn't even close to what the actual issue is.

They have even gone so far as to delete posts, comments AND people from their Facebook page if they have had to do with this issue.  They are not bothering to get back to anyone.  They have actually blocked people from being able to make posts or comments.  The Brookstone CEO has done the same with his Facebook page, as well.

This is a matter of false advertising and 'bait and switch', both of which I believe are illegal.  MOST of the people who ordered this camera, myself included, were planning on giving these as Christmas gifts. This was a huge boost for people struggling in today's economy, including myself as a single mother.  Brookstone is ruining the holiday season for many people because they will not do the right thing and honor the advertised price.

This report was posted on Ripoff Report on 12/08/2011 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brookstone/Internet-New-Hampshire-/Brookstone-not-honoring-prices-Internet-New-Hampshire-806647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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