- Report: #806647
Report - Rebuttal - Arbitrate
Complaint Review: Brookstone
BrookstoneInternet, New Hampshire United States of America
Brookstone not honoring prices Internet, New Hampshire
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It has taken a very long time for them to get back to any emails sent to them, if they even replied at all. When they have replied, their emails have been vague and generalized. All are automated replies. A couple people even received emails about submitting a product idea to Brookstone, which isn't even close to what the actual issue is.
They have even gone so far as to delete posts, comments AND people from their Facebook page if they have had to do with this issue. They are not bothering to get back to anyone. They have actually blocked people from being able to make posts or comments. The Brookstone CEO has done the same with his Facebook page, as well.
This is a matter of false advertising and 'bait and switch', both of which I believe are illegal. MOST of the people who ordered this camera, myself included, were planning on giving these as Christmas gifts. This was a huge boost for people struggling in today's economy, including myself as a single mother. Brookstone is ruining the holiday season for many people because they will not do the right thing and honor the advertised price.
This report was posted on Ripoff Report on 12/08/2011 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brookstone/Internet-New-Hampshire-/Brookstone-not-honoring-prices-Internet-New-Hampshire-806647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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