• Report: #586600

Complaint Review: Brother International , Brother

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  • Submitted: Sun, March 28, 2010
  • Updated: Sun, March 28, 2010

  • Reported By: Rowanrixby — Carlsbad California USA
Brother International , Brother
7777 NORTH BROTHER BLVD Bartlett, Tennessee United States of America

Brother International , Brother BROTHER BUSINESS MACHINES Brother 845c MFC Inkjet Multifunction printer/fax/copier Bartlett, Tennessee

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Purchased new Brother MFC 845c (top-of-the-line ink jet multi function printer/fax/copy machine) one year ago at Staples, in Solana Beach, CA.  Light home use for just one year, and less than 200 printed sheets.  Printer failed to print black, despite using built-in menu programs, following exact directions to clean print head, calibrate, reload new ink cartridges, etc.  I also have eight years of electronic education, and 35 years repair experience and have worked in high-tech medical imaging, for 3 years.  I think I'm qualified to understand this is design failure; not operator-related.  I then attempted to disassemble the unit, using this knowledge, since the warranty is up.  I found that the snap-fit case was made to be a one-way assembly, preventing service of any inside component, without breaking parts to obtain access to the print head, for flushing and service. [continued below]....
..... With this discovery, it makes this model (and probably several similar models by this manufacturer), unserviceable; a threat to our land fills; and a consumer RIPOFF.  This should have lasted several thousand prints and at least years of use.  I also have macro photos documenting my statements, since I am also a semi-pro photographer.  Companies need to be accountable or crappy products that rip us off.

This report was posted on Ripoff Report on 03/28/2010 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brother-International-Brother/Bartlett-Tennessee-38133/Brother-International-Brother-BROTHER-BUSINESS-MACHINES-Brother-845c-MFC-Inkjet-Multifun-586600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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