- Report: #649300
Report - Rebuttal - Arbitrate
Complaint Review: Brotman Medical Center
Brotman Medical Center3828 Delmas terrace culver city, California United States of America
Brotman Medical Center Brotman Hospital High Quality Care only $42405.17 a day! culver city, California
My 48-hour stay and routine cardiac treatment somehow produced a bill of $84,810.35. Insurance would only pay $27,437.03. They attempted to "balance bill" me for the remainder until I was advised by an attorney of the non-legality of this practice.
Once they were aware I had spoken to an attorney, my liability quickly dropped to $3901.49, the amount of my annual maximum out-of-pocket limit of my insurance policy. Not having expected to max out my insurance in two days, I arranged with their billing representative "Mika" to make monthly payments of $400 until the full amount was reached.
I thought that would be the end of it. They would send invoices, and I paid them. The only problem: the phone calls and aggressive collection activity of an account not nearly overdue by their own measure. I would get phone calls asking me if I'd made my payment, well before the indicated due date on the statement. Each time I would point this out, and they would agree.
As the months went on,I began to make notes. On Tuesday, August 3 2010, I received a call from "Stacy" asking where my payment was. I pointed out it had been mailed that day, and wasn't due until the 5th according to their statement.
On August 5, they called again.
On August 6th, they sent me a follow-up letter again requesting the money.
On August 11, they sent a letter of demand asking for the entire balance. My check had been cashed days ago. I called the billing office and spoke to "Derek." "Don't worry about it," he told me. "You HAVE been making regular payments. The autodialer calls everyone." I asked him to make sure I got off the autodialer's calling list and he assured me he'd take care of it.
I thought that was the end of it. However, when my September statement arrived (dated 9/21, arrived 9/25. due 10/5) I paid it as usual only to discover they'd sent the account to a collection agency. Now I face the ruination of my credit, as well as possible damage to my employer and vendor relationships.
Bottom line: these people can't be trusted. It appears as though they simply don't expect people to actually pay them, and go about collection activity with a vengeance, with wanton disregard for civility, applicable law and common sense. I have dozens of credit-based relationships with businesses, people, corporations and other health-care providers. This is the only one with an ongoing problem. I have a full set of canceled checks indicating my payment history. I am amazed they can do business this way.
This report was posted on Ripoff Report on 10/09/2010 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brotman-Medical-Center/culver-city-California-90230/Brotman-Medical-Center-Brotman-Hospital-High-Quality-Care-only-4240517-a-day-culver-ci-649300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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