• Report: #1044661

Complaint Review: Brown & Son's Co. Inc

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  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: doerfast — Concordia Missouri
Brown & Son's Co. Inc
1729 Davison Road Internet United States of America

Brown & Son's Co. Inc Extremely rude and disrespectful to customers. Liars. State they ship parts when the don't. Internet

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Brown & Son's Co Inc. have an ebay store using the ebay id: firehouse5auto  I ordered two sets of Monroe Quick strut assembly front and rear.  Placed the order on Monday.  They stated on ebay that both sets where shipped out on Tuesday.   On Thursday one set came but that was it.  No rear set.

When I contacted them about where the rear set was this was Pete's reply:

From: firehouse5auto
To: xxxxxxxx
Subject: Re: Other: xxxxxx sent a message about
MONROE Econo-Matic 181615 Taurus Sable Front Shock Strut
& Spring Pair Set Kit #321082241724
Sent Date: Apr-18-13 11:50:55 PDT

Dear xxxxx,
Very sorry to hear of this. I spoke to our shipment manager about this. Here is the issue, our stock order for the 181616 ( rear) was delayed. They are expected in tomorrow. This however does not do you any good. 99.9% we ship everything out on time and on target. However we do have our share of problems. Your
order was placed on Monday and you got part of it today. We should have sent you a notice yesterday explaining the delay but we did not. Most orders are not life or death. Usually people give 3-5 business days to complete an order. It has been 3 .

If you needed them that quick you should have bought them locally.

However your cheap and wanted them for nothing. Now your whining because were 2 days late. You and your b***hy old man need to get a life. I will refund you for the fronts. Don't buy nothing from me.


Now potential customers, do you REALLY want to do business with this type of person?  Seriously think twice before ordering anything from Firehouse 5 Auto Parts (firehouse5auto) on ebay

This report was posted on Ripoff Report on 04/19/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brown-Sons-Co-Inc/internet/Brown-Sons-Co-Inc-Extremely-rude-and-disrespectful-to-customers-Liars-State-they-s-1044661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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