• Report: #978014

Complaint Review: Brunswick Zone Blaine Minnesota

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  • Submitted: Tue, December 04, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: Anonymous — Internet United States of America
Brunswick Zone Blaine Minnesota
11351 Ulysses Street NE Blaine, Minnesota United States of America

Brunswick Zone Blaine Minnesota Brunswick Zone XL Poor sanitation--you will get sick from the food Blaine, Minnesota

*UPDATE Employee: Brunswick Zone Response - Blaine MN Comment

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We took our family to Brunswick Zone in Blaine, Minnesota, for some games and lunch last month. Big mistake. The four of us ordered food, with each of us getting something different.  And we all got sick from the food.  It wasn't just one item that was tainted, it was everything! The food was infected with e-coli bacteria.  We were ill for several days, and I even have to drive our 8-year-old daughter to the emergency room to be treated for dehydration due to the constant vomiting and diarrhea. My wife and I missed several days of work and the kids missed school due to being sick from Brunswick Zone's filthy, disgusting food.

We reported the incident to the local health department authorities and they conducted an investigation.  It turns out the kitchen was highly contaminated from raw meat and spoiled ingredients.  There were excessive amounts of coliform bacteria all over counters and food storage areas.  The kitchen is like a big petri dish.  There were cockroaches and mice in the food prep area.  Brunswick Zone has received numerous health department citations over the past 3 years, ranging from some of the conditions mentioned, to employees not washing their hands after using the toilets, etc.  Yuck! Imagine the fecal matter that ends up in your food and drinks!  Brunswick Zone XL has obviously shown a pattern of poor cleanliness.

Brunswick is an OK place for bowling and video games, but you would be wise to eat elsewhere.

This report was posted on Ripoff Report on 12/04/2012 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brunswick-Zone-Blaine-Minnesota/Blaine-Minnesota-55434/Brunswick-Zone-Blaine-Minnesota-Brunswick-Zone-XL-Poor-sanitation-you-will-get-sick-from-978014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Brunswick Zone Response - Blaine MN Comment

AUTHOR: Eric Rosenthal - (United States of America)

Hello, my name is Eric Rosenthal, Vice President of Marketing at Brunswick Zone.  At Brunswick Zone our goal is to deliver a great experience to every guest and we appreciate it when guests take the time to give us feedback.  
The guest comment below is confusing because after reading the post we checked and have no record of a recent consumer complaint from the health department, no record of numerous health department citations over the past 3 years and no knowledge of a special inspection in response to a customer complaint.  The Community Health and Environmental Services Department for Anoka County regularly performs Food Establishment Inspections of the Brunswick Zone in Blaine, Minnesota and the facility has passed every inspection by the department including the most recent one in June, 2012.  With respect to the comments about cockroaches and mice in the food prep area, our pest control company had just conducted a routine inspection of the facility at the beginning of November and found no evidence of any cockroaches, mice or other pests.
If the customer with the issue could please contact us, we would be happy to check into the situation further and address any problems.  Please send an email to llober@brunbowl.com and we will respond immediately. 
Eric Rosenthal
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