- Report: #312161
Complaint Review: Bsm/SBA Express, Bsm/Grant Search Asst, Grant Writer Pro, And Bsm/SBA Express
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| Bsm/SBA Express, Bsm/Grant Search Asst, Grant Writer Pro, And Bsm/SBA Express BSM/GRANT SEARCH NV., BSM/SBA EXPRESS NV., NETWORKAGENDA.COM UT.
Internet U.S.A. |
|
Bsm/SBA Express, Bsm/Grant Search Asst, Grant Writer Pro, And Bsm/SBA Express Continued to withdraw monies from my account after I had canceled. Internet
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I had been doing some websurfing for grants, over a year ago, so I could go back to school and pay my bills when I came across Grant Search. I looked it over and it sounded good, but I continued to search. Within two days, I got an email from them and I read it; it was for a informative cd. This was supposed to be free plus shipping. Again, it didn't sound too bad, so I requested it.
After it arrived, I decided that I didn't want to be involved, so I called and asked to cancel any further service. Since it's been so long ago, I don't remember who I talked to or which gender.
Now comes 2008, and I'm preparing for taxes, and I review my paypal account. Something doesn't look right; there's reappearing charges for three different accounts. This goes back over a year! I went back through my paypal history to January 2007 and found 25 charges for $29.95; 23 charges for $7.95; and 27 charges for $5.95! When calculated all out it comes to a grand total of $1092.25!! From January 2007 through February 2008. After I asked to cancel.
I'm flabergasted! How can a company do this? Why have they done it to so many people? How can I get my $1092.25 back? What can be done? Can anyone help me?
Thanks in advance!
Susan
Port Charlotte, Florida
U.S.A.
After it arrived, I decided that I didn't want to be involved, so I called and asked to cancel any further service. Since it's been so long ago, I don't remember who I talked to or which gender.
Now comes 2008, and I'm preparing for taxes, and I review my paypal account. Something doesn't look right; there's reappearing charges for three different accounts. This goes back over a year! I went back through my paypal history to January 2007 and found 25 charges for $29.95; 23 charges for $7.95; and 27 charges for $5.95! When calculated all out it comes to a grand total of $1092.25!! From January 2007 through February 2008. After I asked to cancel.
I'm flabergasted! How can a company do this? Why have they done it to so many people? How can I get my $1092.25 back? What can be done? Can anyone help me?
Thanks in advance!
Susan
Port Charlotte, Florida
U.S.A.
This report was posted on Ripoff Report on 02/26/2008 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/BsmSBA-Express-BsmGrant-Search-Asst-Grant-Writer-Pro-And-BsmSBA-Express/internet/BsmSBA-Express-BsmGrant-Search-Asst-Grant-Writer-Pro-And-BsmSBA-Express-Continued-to-312161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I would like to discuss Susan's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Susan. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.
Sincerely,
Ryan R.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Susan. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.
Sincerely,
Ryan R.
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