• Report: #915518

Complaint Review: Buddy Browser

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  • Submitted: Sat, July 21, 2012
  • Updated: Wed, August 22, 2012

  • Reported By: Sunny — Vancouver Washington U.S.A.
Buddy Browser
Internet United States of America

Buddy Browser does not give 100% guaranteed refund as claims Internet

*Author of original report: refund received

*Author of original report: no it wasnt

*REBUTTAL Owner of company: refund was issued when client provided correct credit card info

*Author of original report: second time site rejected info requested

*Author of original report: almost end of august and STILL no refund

*Author of original report: my purchase info

*Author of original report: here is the info

*REBUTTAL Owner of company: contact

*REBUTTAL Owner of company: your refund

*Author of original report: no contact info on site

*REBUTTAL Owner of company: Contact us directly for a refund

*Author of original report: still no refund

*Author of original report: Buddy Browser

*REBUTTAL Owner of company: Refund to be provided

*Author of original report: correction

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What a scam. I tried Browser Buddy for my grandkids, in huge letters said 100% guaranteed refund if not pleased. Immediately the G-kids didn't like it, I uninstalled it and requested my promised refund (well within the time limit allowed). Ever since, I've been ignored. Not one reply. Maybe it isn't a lot of money to BB, but to one old woman living on a very limited income it is. Funny, they got my e-mails before asking for the refund-but not after?! I've e-mailed them several times in the past few weeks. Still no reply-Still no refund..Scammers!

This report was posted on Ripoff Report on 07/21/2012 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buddy-Browser/internet/Buddy-Browser-does-not-give-100-guaranteed-refund-as-claims-Internet-915518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
10Author 0Consumer 5Employee/Owner
Updates & Rebuttals

#1 Author of original report

refund received

AUTHOR: Sunny - (U.S.A.)

only took abt 10 weeks and all these texts.
will never gain deal with sites who are afriad to post a customer care email address or other contact info. If they rely on a form, they expect to have problems.
what a headache. good riddance!
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#2 Author of original report

no it wasnt

AUTHOR: Sunny - (U.S.A.)

1st-It is authorized...when it is in my account it will be "issued".
2nd-it was not issued when i gave my info-i gave my info 4 times-2 here and 2 at ur site.
funny it took me saying im not going away for someone to notice it :-)
when it is in my account i will update so here.
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#3 REBUTTAL Owner of company

refund was issued when client provided correct credit card info

AUTHOR: BuddyBrowser - (United States of America)

The customer was refunded once we were provided the specific order number so the card used could be credited. The initial complaint never included correct contact information as it was from a different email than that of the order.
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#4 Author of original report

second time site rejected info requested

AUTHOR: Sunny - (U.S.A.)

I used the contact form on website - I hit SEND and it gives an error message
"Error in inserting database". This is second time-now what? Why are you people so afraid to give your contact info out-an email addy or a phone number this would be done and over with weeks ago. Sounds like a definite Caviet Emptor to me. I've also given the info here, twice. So, where's my refund?
Sonja Shafer....who is not 'going away' so you may as well get this over with. Gawd, is it worth all this for a business? $20.00 is a lot to me on a fixed income 9you tru living on 500.00 per month total income) but a busness?? when I have provided all info you asked for? wow...really? REALLY
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#5 Author of original report

almost end of august and STILL no refund

AUTHOR: Sunny - (U.S.A.)

Sent all my info as well as posted here in ROR and still nothing.
According to BBB, they still have not responded to their inquiry.
What a worthless bunch of people. Need to hire someone who knows proper business practices.
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#6 Author of original report

my purchase info

AUTHOR: Sunny - (U.S.A.)

My nickname is Sunny, my name is Sonja. As i repeatedly said-i find no email addy on your site. never was one, but if u have added one, it is well hidden-i would advise you to make a contact page for your customers. Here is info copy/pasted from email I got when I paid. I have blanked out some parts for semi-privacy. I paid with Paypal,
Sonja

Subject: Buddy Browser Inc Sales Receipt 4722578778
To: xxxxx_xxxx@hotmail.com
From: no-reply@2co.com
Date: Mon, 4 Jun 2012 03:23:25 -0400

Order Number : 4722578778
Buddy Browser Inc ( buddybrowser.com/login/join.cfm )

Contents of your purchase :
Product ID : 6
Vendor Product ID : YM
Product Description : No Recurring Charges! All features Included! No Hidden Charges
Product Name : Buddy Browser - Purchase - Lifetime User License
Quantity : 1
Handling Fee : 0.00
Total : 19.95 ( USD )

Billing Information
sonja x xxxxxx
xxxxx_xxxx@hotmail.com
xxx-xxx-8931
vancouver, WA 98685
United States ( USA )

Thank you for your business.
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#7 Author of original report

here is the info

AUTHOR: Sunny - (U.S.A.)

i have no problem giving all the info right here (I have scoured your site and still find no email addy). There was none before so if it is new it is well hidden. You should put a contact link so people can see it.
My name is Sonja, I go by Sunny (nickname). Here it is, fom my initial receipt. 

Subject: Buddy Browser Inc Sales Receipt 4722578778
To: (will leave this blank so I dont violate rules)
From: no-reply@2co.com
Date: Mon, 4 Jun 2012 03:23:25 -0400

Order Number : 4722578778
Buddy Browser Inc ( buddybrowser.com/login/join.cfm )
Contents of your purchase :
Product ID : 6
Vendor Product ID : YM
Product Description : No Recurring Charges! All features Included! No Hidden ChargesProduct Name : Buddy Browser - Purchase - Lifetime User License
Quantity : 1
Handling Fee : 0.00
Total : 19.95 ( USD )
Billing Information
sonja x xxxxxx
xxxxx_xxxx@hotmail.com
(phone) xxx-xxx-xxxx
vancouver, WA 98685
United States ( USA )
Thank you for your business.

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#8 REBUTTAL Owner of company

contact

AUTHOR: BuddyBrowser - (United States of America)

go to buddybrowser.com and click contact on the top menu. very simple
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#9 REBUTTAL Owner of company

your refund

AUTHOR: BuddyBrowser - (United States of America)

Sunny - if you'll read the process on RipOffreport you cannot send email addresses through it so I have no way of contacting you directly to get your money back. Your email is not showing on the site.

As I requested in the last email, email your information (order number, DATE YOUR PAID, NAME ON CARD YOU USED) and we will refund the charge.

I have searched the sales records through the merchant provider and found no record of anyone purchasing named Sunny so perhaps it's under another card name.?

Again, we're trying to resolve this for you so please go to our site, email us your order information using the contact form and if you will leave a phone number we can call you as well.

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#10 Author of original report

no contact info on site

AUTHOR: Sunny - (U.S.A.)

there is none-i cant even find the form page now that I used before. never was an email addy on the site-each link I click goes to same page 'buy it'. if u will email me at (((redacted))) i will gladly give any/all info u need. btw, when one takes over a business they take the previous owners' headaches (me) with it, it doesn't absolve of responsability; which I am glad is being dealt with by new owners. will be expecting an email to reply to.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#11 REBUTTAL Owner of company

Contact us directly for a refund

AUTHOR: BuddyBrowser - (United States of America)

Sunny,
If you will contact us via email and provide the order number, date of purchase and your full name as billed on the credit card we will happily provide your refund. Your complaint did not have specific enough information for us to locate the record. As we noted in the initial response, the old owner from which you purchased the product did not give us all of the prior purchase records and was responsible for any email sent to the company as we did not acquire ownership until 7/24/12

Again, if you'll email the information we can direct the credit card refund. Please email this to the address on the web site or simply complete the contact us form

Thank you.
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#12 Author of original report

still no refund

AUTHOR: Sunny - (U.S.A.)

1-my name is not Marry (btw, the correct spelling M-a-r-y), it's Sunny.

2-August 5th and STILL no refund.
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#13 Author of original report

Buddy Browser

AUTHOR: Sunny - (U.S.A.)

hard to 'miss' 9 requests. 
In any event, a refund would be nice (and help your rep), will update as events unfold.
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#14 REBUTTAL Owner of company

Refund to be provided

AUTHOR: BuddyBrowser - (United States of America)

We are contacting Marry to provide a full refund. Our company is transitioning to new ownership and its possible her initial email was missed.
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#15 Author of original report

correction

AUTHOR: Sunny - (U.S.A.)

my title was correct for my report on Buddy Browser but in my report I inadvertantly typed Browser Buddy.

It is NOT Browser Buddy (not kid specific) I am upset with, it is Buddy Browser (for kids).
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