- Report: #1078705
Report - Rebuttal - Arbitrate
Complaint Review: Budget ATVs
Budget ATVs BudgetAtvs.com THIS COMPANY DID NOT HONOR THEIR REFUND AGREEMENT WITH US- POOR QUALITY MERCHANDISE CARROLLTON Texas
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DO NOT PURCHASE ANYTHING FROM BUDGET ATVS. I purchased 2 ATVs for my kids in 2009. They rode them once, and we started having issues. My husband is a certified mechanic. He has worked on everything from military vehicles to building his own motorcycle. So he knows how to fix and repair ATVs and motorcycles. To begin with, the chains were the wrong size, the carburetors were crap, the smaller ATV that I bought for my daughter POURED gas from the gas cap...we asked for parts, we tried them, we asked again. Many times, we could not get through on the phone, it rang busy for entire days at a time. We finally got tired of messing with them, and asked for our money back. we did not expect the BEST quality for the price we paid, but we did expect to be able to use them up and down our gravel road without incident. My kids both know how to ride ATVs, so it was nothing that they did to the vehicles. Trevor assured us that Budget ATVs would "take care of you 100%". Well, they did NOT take care of us. They asked us to send back the ATVS, promised us 100 % refunds, they did not follow their own procedures for pick up of the ATVs, and then (contrary to the agreement we hade made before we sent the ATVs back)they gave us a 50% refund...and refused to talk to us any further. Calls, emails, more calls, letters, and a SMALL CLAIMS JUDGMENT against them STILL did not make them pay attention. Three years later, we are still trying to collect. If we owed THEM money, they would have already had those vehicles picked up, but since they owe US, they are allowed to ignore us. I recently called and sent a certified letter as part of the debt collection documentation. They told me that different people own the company now, so they dont have to pay the debt. Funny, but the phone number and email is the same, the people who work there are the same names as when we purchased the vehicles, the merchandise is the same, and the website is the exact same...doesn't matter to me if someone new is writing their checks! As far as I am concerned, they are still liable for the refund. I am out of $1, 000.00. If we lived in the same state, I would have already gone to the local authorities, but since we live so far away, it is more difficult and more costly to do so.To continue the debt collection process will mean more cost to my family, so now what?! DO NOT BUY FROM THIS COMPANY. THEY DO NOT STAND BEHIND THEIR MERCHANDISE, AND THEY DID NOT ADHERE TO CONSUMER LAW WITH US.
This report was posted on Ripoff Report on 08/24/2013 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-ATVs/CARROLLTON-Texas/Budget-ATVs-BudgetAtvscom-THIS-COMPANY-DID-NOT-HONOR-THEIR-REFUND-AGREEMENT-WITH-US-POO-1078705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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