• Report: #975229

Complaint Review: Budget Air

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  • Submitted: Wed, November 28, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: TruthTeller — Seattle Washington United States of America
Budget Air
1975 W. El Camino Real, Suite 204 Mountain View, California United States of America

Budget Air False Advertising Mountain View, California

*Author of original report: False advertising from Budget Air

*UPDATE Employee: Feedback

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Budget Air makes a lot of baseless promises and employs false advertising to sell tickets. For example, they promise their tickets may be refundable and changeable. However, NONE of the tickets are changeable. The airlines that Budget Air sells tickets for do not allow any changes to their tickets.  But Budget Air does not let this small detail prevent them from advertising that their tickets may be changeable. 

This report was posted on Ripoff Report on 11/28/2012 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Air/Mountain-View-California-94040/Budget-Air-False-Advertising-Mountain-View-California-975229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

False advertising from Budget Air

AUTHOR: TruthTeller - (United States of America)

The ticket I purchased was not changeable. This was known to the Airline; it was known to Budget Air. Yet their generic ticket information stated that the ticket may be changeable subject to a fee. This is false advertising, pure and simple. The vast majority of people, i.e. people who do not have extra money to fly first class or have a personal travel agent, use this sort of online service to find the most affordable airfare. And most, if not all, of such tickets are not changeable. Every other online service I've used clearly says that. Budget Air alone uses this generic "ticket may be changeable" gimmick to lure people in and make them think this is the only affordable online airfare that is also changeable.

By the way, I HAVE contacted Budget Air customer service and so called feedback email. Both were worse than useless. I will continue to publicize this with the hopes that other people won't fall into the same trap I fell and lose money to Budget Air false advertising.
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#2 UPDATE Employee

Feedback

AUTHOR: Vayama Voice - (United States of America)

Thank you for your review.  Please note that at the time of booking all customers are made aware of the fact that changes may or may not be permitted, and the fees associated with making those changes are advised at the time of booking.  It is possible to book a ticket that has a restrictive change policy, many tickets that are very low cost are also very restrictive.  We would encourage all customers to carefully read the terms and conditions prior to booking and if they think that they made need to make changes to the booking please call us so that we can help you look for a suitable ticket.  Complaints can also be directed to feedback@budgetair.com - Thanks
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