- Report: #1171211
Report - Rebuttal - Arbitrate
Complaint Review: Budget Mobile
Budget MobileInternet USA
Budget Mobile California Lifeline cell phone Not a FREE phone!! Internet
*Author of original report: very much a ripoff
*General Comment: Karen you have every right to complain so
*Author of original report: NO- I did not get anything 'free'
*Consumer Comment: Really?
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It's not free!
After seeing a TV commericial I called to get "Free" California Lifeline cellphone and free service from Budget Mobile. Somehow I ended up paying $50.00 - no other choices about what type of phone and service were given when I appied, but it seemed worth it anyway to have free minutes and texts. I finally received my "data phone" and it is piece of crap flip phone. I charged it for 5+ hours but loses power when unplugged. I call Budget Mobile many times and put on hold and have the same account information repeated like I'm talking to brainless robots: "Your order wasn't free because you chose a data phone," (NO I did not really - no other choice), and "We are having problems transferring calls to technical support," "We have lots of calls waiting," etc.
I send many emails and told several times,
"Thank you so much for emailing us and we're very sorry for the confusion. [continued below]....
Again we do apologize for the confusion. Thank you for choosing Budget Mobile!"
UH---I already got the shipment of the wrong and broken phone---
"Thank you so much for emailing us and we are sorry you are having trouble with your phone. The phones do come with a 30 day warranty and can be exchanged during the warranty period either at a Budget Mobile Store or by mailing the device back to our Corporate office at 1325 Barksdale Blvd Bossier City, LA 71111
We hope that helps."
Now I have to PAY to ship back the broken phone?
And, on the phone I was told to go to their location and then I would have to pay $20 to exchange the BROKEN phone they sent me!
If I do this then they have made $75 off me, a person who can't afford to pay for a phone and service! They are being funded by the government and then ripping people off and getting away with it, and the only people who qualify are BELOW POVERTY LEVELS, disabled, elderly, single moms, working poor, unemployed, etc.
This report was posted on Ripoff Report on 08/20/2014 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Mobile/internet/Budget-Mobile-California-Lifeline-cell-phone-Not-a-FREE-phone-Internet-1171211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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