- Report: #460586
Report - Rebuttal - Arbitrate
Complaint Review: Budget Rent A Car
Budget Rent A Car6 Sylvan Way, Parsippany, New Jersey 07054 Ben Gurion Airport, Lod, Israel, Other Israel
Budget Rent A Car, Budget Rental Watch out for Budget at Ben Gurion Airport, Israel Lod/Tel Aviv, Israel Other
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When I returned the car, a nice employee named Tamir handed me the check out form. Then a manager-type came from the back room. I asked both of the if I was suppose to take my copy of the Check Out Form. That's the form that shows the dents, bumps and scratches we identified at the beginning of the rental. The manager mumbled "no" and at the same time Tamir said, "Yes. This is yours."
Not knowing that I speak fluent Hebrew, the manager chastised Tamir in for telling me that I could have the Check Out Form. That's the form that shows the dents, bumps and scratches we identified at the beginning of the rental. "I say no, and you tell him yes?"
Here's the rub. The manager then said to Tamir in Hebrew, "I'll go out to look at the car. I'll find something!" I took this to mean that he would find something wrong that wasn't noted on the form. I went out with him, and decided to tell him in fluent Hebrew that I had understood him, and that he had better not concoct damages. He looked at the car, seemed to approve it and went back in the office. I took a picture of him and Tamir. He became very, very confrontational at that point.
A while back, Israeli offices of car rental companies had a reputation for charging tourists for dents, bumps and scratches that were on the car at pick up. I rented a car three years ago from an Israeli company, and didn't have that problem. I hope that Budget's employees at the Ben Gurion do not take this approach, or that there was somehow (although I doubt it) a missunderstanding on my part.
I'll try to update this report when I get the final bill from Budget.
Los Angeles, California
This report was posted on Ripoff Report on 06/11/2009 12:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rent-A-Car/Ben-Gurion-Airport-Lod-Israel-Other/Budget-Rent-A-Car-Budget-Rental-Watch-out-for-Budget-at-Ben-Gurion-Airport-Israel-LodTe-460586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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