Budget Rent a Car System, Inc. Budget Vehicle Damage Claims Department Avis/Budget Rental Company Rip Off Virginia Beach, Virginia

I use to work in the Damage Control Dept for Avis Budget and their policy is to charge the most recent renter after the damages were found. If the car had damages after you had it inspected then it was probably damaged by the people who move the cars around from location to location.

Alot of the times they do not find damages to the cars until they are ready to be turned into the auctions for the auto companies and they charge the last renter even though the damages could have been done multiple renters agao. It is a Lotto for them in hopes to get the money from you. If not from you they then go the the renter before you and so  on.

The customer service reps that answer the phones are really (on the most part) good people but they have supervisors (usually 1 supervisor and one team leader for 3 reps) looking over their shoulders. With threats of terminations if the jobs are not performed to their (supervisor) satisfaction. 

I believe overall the company has good intentions however it is so oversupervised and that is where the problem lies. Also the more money the company makes the bigger the bonus .

There seems to be a lot of complaints about rental companies that do this. I rent a car rather frequently but I've never experienced this. I figure it's because my nephew works for Enterprise and they can see I get the family discount and don't mess with me. But just to be safe, I use the video feature on my smart phone and record the representative while he inspects the car at turn in.  That way, I'm always covered.

I'm surprised more people don't do this. Even if your phone doesn't have this feature (or even a camera) you can always try faking it :-)