• Report: #997210

Complaint Review: Budget Rent a Car

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  • Submitted: Tue, January 15, 2013
  • Updated: Tue, January 15, 2013

  • Reported By: Jay — Toronto Ontario Canada
Budget Rent a Car
5757 Wayne Newton Boulevard Las Vegas, NV 89119 Las Vegas, Nevada United States of America

Budget Rent a Car Sleazy charges, even crappier service! Las Vegas, Nevada

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Thought I would save a few bucks and rented a car from Budget, instead of my usual rental company, for a recent trip to Vegas.  What a mistake!  First they gave me the wrong car.  You don't find this out until you are exiting the garage and then the guy at the gate tells me I have to go back to the rental office and get them to straighten it out.  Back at the rental office the staff didn't much care that I was in a hurry or that they had made a mistake.  I waited over 15 more minutes while they straightened out their mistake.  Not a "sorry for the mistake"... nor a "sorry about the delay"... nothing!  When I finally received another car (which by the way had a very dirty interior!) they neglected to ask me for the keys back from the original car and as I was in an even bigger hurry I inadvertently took them with me.  When I returned the car at the end of my trip I left both sets of keys in the car.  My bill however was about double what the contract price was.  So, I went to the counter to try and get the charge changed but the unhelpful clerk was simply intent on wasting my time - knowing that my flight was leaving soon and I'd have to give up.  The clerk was most unhelpful and disappeared in the back for 10 minutes to "speak to a manager".  Despite my pleas to get it resolved I ended up having to leave to catch my flight.  I'm now awaiting a full credit and an apology from the company.  From the other reports about Budget ripping off customers and my own experience I'm certainly not happy with this company!

This report was posted on Ripoff Report on 01/15/2013 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Rent-a-Car/Las-Vegas-Nevada-89119/Budget-Rent-a-Car-Sleazy-charges-even-crappier-service-Las-Vegas-Nevada-997210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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